Housekeeper (Bank)

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Reporting into the Location Manager, responsibilities will include:

• Ensuring that the location is clean, pleasant, and safe for customers in either their home environment or communal areas. Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.

Required knowledge & experience:

• Customer service NVQ2 would be advantageous.
• Previous cleaning experience and knowledge is desirable.
• Use of cleaning products in a safe manner.
• Knowledge of cleaning procedures including use of equipment.
• Understanding of data protection, confidentiality, and safeguarding of vulnerable adults.
• Health & safety in the workplace, including Control of Substances Harmful to Health (COSHH).

Required skills:

• Well organized with good time management skills.
• Strong interpersonal and empathy skills, with a friendly personality.
• Able to work individually and as part of a team.
• Ability to prioritize and plan around customer needs.

Anchor is proud to be an equal opportunity employer. We have LGBT+ resident groups and BAME, LGBT+, and Disabled colleague networks that celebrate diversity, address concerns, review policies, and empower members. We recruit, train, and promote without discrimination based on race, religion, color, sex, gender identity, sexual orientation, disability, age, or other protected statuses. Respect is one of our core values, and we do not tolerate harassment or discrimination from any colleague, resident, or third party.

Please note: All applicants must already hold the legal right to work in the UK to apply for this role.

About Anchor:

Anchor is England’s largest not-for-profit provider of care and housing for older people. Our mission is to transform housing and care so everyone can have a home where they love living in later life.

Being a not-for-profit means every penny we make or save is invested in our residents, our facilities, and our staff. This results in better care, higher wages, more training and development, and improved facilities.

A rewarding environment:

We support health and happiness, finance, and career growth, offering:

• Gym, fitness, and wellbeing discounts
• Mental health support
• Flexible working options

Financial benefits include:

• Pension plan with employer contributions between 4% and 8%
• Quick pension transfer service
• Savings, financial advice, loans, and free life assurance
• Discounts on shopping, holidays, phones, and technology
• Ongoing personal and professional development programs
• Leadership online learning resources
• Career progression and promotion opportunities

For our full benefits, visit our dedicated wellbeing website via the provided link.

We celebrate diversity and inclusion, with networks for LGBT+, Disability, and race and ethnicity colleagues. We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly, and part of schemes like the Care Leaver Covenant, HouseProud Pledge, and Age Friendly Employer Pledge.

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