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- Tasks: Lead a diverse team to create a welcoming environment for guests.
- Company: Join a vibrant hotel committed to exceptional guest experiences.
- Benefits: Enjoy flexible pay, generous leave, discounts, and career growth opportunities.
- Why this job: Be the face of hospitality, making lasting impressions on guests every day.
- Qualifications: Supervisory experience in hospitality is a plus; personality and work ethic matter most.
- Other info: Access bespoke training and support in a dynamic, fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for someone who can bring together a diverse team. As Guest Services Manager, you will be the public face of our hotel – you will need to be adaptable and approachable. Leading a team that operates across multiple departments including Reception, F&B and Spa Reception, creating a vibrant, friendly environment and ensuring thousands of guests receive the warmest of welcomes.
Your day to day:
- Greeting every one of our guests with a welcoming smile
- Providing the highest level of hospitality when working on reception or in our restaurant and bar
- Recruiting, training and developing your team of Welcome Hosts
- Creating and managing rotas, ensuring staffing levels meet business demands and agreed budgets
- Ensuring all guests are aware of the hotel’s facilities and upselling services wherever possible
- Informing the guests of the local amenities, offering advice and assistance when necessary
- Giving our guests the warmest hospitality and ensuring they want to return!
Who are we looking for?
Someone who is dedicated, motivated and able to adapt to changing circumstances. As Guest Services Manager, you will be leading a dynamic team in a fast-paced and expanding business. You could be the first person to greet our guests, so will be the key to providing that fantastic first impression. You will need to be calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride. If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile, then this could be the role for you. It would be ideal if you have supervisory experience in a hotel, bar or restaurant, but a great work ethic and an even greater personality is much more important – if this sounds like you, we want to hear from you.
In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience
- Wagestream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Generous employee discounts
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Guest Services Manager employer: Solent Hotel & Spa
Contact Detail:
Solent Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Familiarise yourself with the hotel’s services and local amenities. Being knowledgeable about what the hotel offers and the surrounding area will help you engage with guests effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience in managing teams, even if it’s outside the hospitality sector. Highlighting your ability to motivate and develop a diverse team will resonate well with us.
✨Tip Number 3
Prepare to discuss how you handle high-pressure situations. As a Guest Services Manager, you’ll need to remain calm and adaptable, so sharing specific examples of how you’ve successfully navigated challenges in the past will be beneficial.
✨Tip Number 4
Emphasise your passion for guest experience. We want to see that you genuinely care about making guests feel welcome and valued, so be ready to share stories that illustrate your dedication to exceptional service.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any supervisory roles. Emphasise your ability to lead a diverse team and provide excellent guest service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for guest services and your adaptability in fast-paced environments. Mention specific examples of how you've created welcoming experiences for guests in the past.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to engage with guests and team members effectively. Use clear and friendly language throughout your application.
Highlight Relevant Achievements: Include any achievements that demonstrate your capability in managing teams or improving guest satisfaction. Quantify your successes where possible, such as increased guest ratings or successful team training initiatives.
How to prepare for a job interview at Solent Hotel & Spa
✨Show Your People Skills
As a Guest Services Manager, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully managed diverse teams and created a welcoming atmosphere for guests.
✨Demonstrate Adaptability
The role requires someone who can handle changing circumstances with ease. During the interview, highlight situations where you've had to adapt quickly and how you maintained a positive environment for both guests and staff.
✨Emphasise Your Hospitality Experience
If you have supervisory experience in hospitality, make sure to discuss it. Share specific instances where you provided exceptional service or trained team members to enhance guest experiences.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions. Ask about the hotel's approach to guest services, team dynamics, and opportunities for professional development within the company.
