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- Tasks: Manage daily IT help desk operations and provide technical support to users.
- Company: Join Daniel Owen Work Agency, a trusted partner in healthcare staffing.
- Benefits: Enjoy a Monday to Friday schedule with a stable 40-hour work week.
- Why this job: Be the go-to person for tech support and make a real impact on user experience.
- Qualifications: Experience with help desks and knowledge of CAFM systems is a plus but not essential.
- Other info: Perfect for organised individuals who thrive in fast-paced environments.
The predicted salary is between 30000 - 42000 £ per year.
Daniel Owen Work Agency are looking for a help desk coordinator for Addenbrooke's Hospital. Monday - Friday, 08:00am - 17:00pm, 40 hours per week.
We are looking for someone who has an understanding of how help desk works. Experience utilising Maximo CAFM and understanding of PFI contracts would be desirable but not essential.
The Help Desk Coordinator is responsible for managing and coordinating the daily operations of the IT help desk. This role ensures timely and efficient technical support to end-users, oversees ticketing systems, and acts as the liaison between users and technical support teams. The ideal candidate is organised, customer-focused, and capable of handling multiple tasks in a fast-paced environment.
Key Responsibilities:- Serve as the first point of contact for users seeking technical assistance via phone, email, or help desk ticketing systems.
- Monitor and prioritise help desk tickets, ensuring timely resolution and appropriate assignment to technical staff.
- Track and report on support metrics (e.g., response times, resolution rates, customer satisfaction).
- Maintain the help desk knowledge base, including FAQs, troubleshooting guides, and documentation.
- Escalate unresolved issues to higher-level IT staff and follow up to ensure timely resolution.
- Coordinate with other IT teams to ensure consistent and effective support practices.
- Train and guide new support staff on help desk procedures and tools.
- Maintain an inventory of IT equipment and software licenses related to user support.
- Provide feedback on recurring issues and recommend improvements to systems or processes.
Helpdesk coordinator employer: Daniel Owen
Contact Detail:
Daniel Owen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk coordinator
✨Tip Number 1
Familiarise yourself with the Maximo CAFM system, as it's a key tool for this role. Consider taking online courses or tutorials to boost your understanding and demonstrate your initiative.
✨Tip Number 2
Brush up on your knowledge of PFI contracts, even if it's not essential. Understanding these can give you an edge and show that you're proactive about learning relevant industry standards.
✨Tip Number 3
Practice your customer service skills, as being customer-focused is crucial for this position. Role-play scenarios where you handle technical issues to build your confidence in providing support.
✨Tip Number 4
Network with current or former help desk coordinators to gain insights into the role. They can provide valuable tips and may even refer you to opportunities within their networks.
We think you need these skills to ace Helpdesk coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Help Desk Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as managing help desk operations and coordinating with IT teams.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job requirements. If you have experience with help desk systems or customer support, make sure to emphasise these skills. Mention any familiarity with Maximo CAFM or PFI contracts, even if it's not extensive.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and customer-focused approach. Use specific examples from your past experiences to demonstrate how you can handle multiple tasks in a fast-paced environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Help Desk Coordinator role.
How to prepare for a job interview at Daniel Owen
✨Understand the Help Desk Operations
Make sure you have a solid grasp of how help desk operations function. Familiarise yourself with ticketing systems and customer service best practices, as this will demonstrate your readiness for the role.
✨Familiarise Yourself with Maximo CAFM
Even if experience with Maximo CAFM isn't essential, having a basic understanding of it can set you apart. Research its features and functionalities to show your initiative and willingness to learn.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle multiple tasks. Prepare examples from past experiences where you successfully managed technical issues or provided excellent customer service.
✨Showcase Your Organisational Skills
As the role requires managing various tasks, highlight your organisational abilities. Discuss any tools or methods you use to keep track of tasks and ensure timely resolutions, which will reflect your suitability for a fast-paced environment.
