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- Tasks: Be the friendly face of customer service, helping with queries across various channels.
- Company: Join a dynamic council team dedicated to serving the community.
- Benefits: Enjoy a supportive work environment with opportunities for personal development.
- Why this job: Make a real impact by assisting customers and promoting digital services.
- Qualifications: Good English and Maths skills; NVQ Level 2 in Customer Service preferred.
- Other info: Experience with difficult customers is a plus; commitment to equality is essential.
The predicted salary is between 28800 - 43200 £ per year.
Our client is looking for an experienced Customer Services Advisor.
Responsibilities include:
- Handling all first points of customer contact for the Council across various channels including face-to-face, telephony, and digital.
- Supporting customers in resolving their queries and requests for service to a high standard.
- Providing prompt, effective, and courteous front-line services.
- Resolving customer inquiries across service areas such as benefits, parking, revenues, waste, and general inquiries.
- Using technology, including CRM, case management systems, the internet, intranet, and social media to access information and respond to queries.
- Supporting a “Digital by Default” approach and promoting channel migration through self-service applications.
- Offering assisted self-service for those unable to use online applications independently.
Qualifications and Experience:
- Good standard of English and Maths.
- NVQ Level 2 in Customer Service or equivalent experience.
- Proficiency in software packages and Microsoft Office at an intermediate level.
- Relevant local authority knowledge and/or experience (desirable).
Skills and Job Requirements:
- Strong communication and interpersonal skills.
- Ability to handle sensitive information with discretion.
- Ability to multi-task in a fast-paced environment while remaining calm and professional.
- Commitment to equality and diversity principles.
- Experience dealing with difficult customers.
- Friendliness, helpfulness, and a positive attitude.
- Proactive approach to personal development.
- Understanding of the Equalities Act legislation (desirable).
Application process:
Please only apply if you have the necessary skills, experience, and expertise. The first step is to send your CV. If shortlisted, Colbern Limited will contact you within 5 days or about other opportunities. Colbern Limited and our clients are equal opportunities employers.
Customer Services Advisor employer: Colbern Limited
Contact Detail:
Colbern Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with the local authority services and common customer queries. This knowledge will help you demonstrate your understanding of the role during any interviews or discussions.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This can help you prepare for handling difficult customers and responding to various inquiries effectively.
✨Tip Number 3
Showcase your tech-savviness by getting comfortable with CRM systems and social media platforms. Being able to discuss your experience with these tools will set you apart from other candidates.
✨Tip Number 4
Emphasise your commitment to equality and diversity principles in your conversations. Understanding these concepts is crucial for a Customer Services Advisor, and demonstrating this knowledge can make a positive impression.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills, ability to handle sensitive information, and any experience with local authorities or similar roles.
Showcase Your Skills: In your application, clearly demonstrate your proficiency in software packages and Microsoft Office. Mention any specific tools or systems you have used, especially CRM or case management systems.
Highlight Relevant Experience: If you have experience dealing with difficult customers or working in a fast-paced environment, make sure to include specific examples. This will show that you can handle the challenges of the role effectively.
Express Your Commitment: Convey your commitment to equality and diversity principles in your application. Mention any training or experiences that reflect your proactive approach to personal development and understanding of the Equalities Act legislation.
How to prepare for a job interview at Colbern Limited
✨Showcase Your Communication Skills
As a Customer Services Advisor, strong communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively, whether through examples of past experiences or by engaging in role-play scenarios during the interview.
✨Familiarise Yourself with Relevant Systems
Since the role involves using technology like CRM and case management systems, it’s beneficial to brush up on these tools. If you have experience with similar software, be ready to discuss how you used them to enhance customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in handling difficult customers. Think of specific instances where you successfully resolved issues and be ready to share those stories.
✨Emphasise Your Commitment to Equality and Diversity
Understanding and promoting equality and diversity is crucial in this role. Be prepared to discuss how you’ve applied these principles in your previous work and how you would continue to do so in this position.
