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- Tasks: Create exceptional guest experiences and provide friendly service in a fast-paced environment.
- Company: Join Tim Hortons, a beloved Canadian brand expanding across the UK with over 5,000 restaurants worldwide.
- Benefits: Enjoy competitive hourly pay, career growth opportunities, and a vibrant team culture.
- Why this job: Be part of a dynamic team delivering unique products while making customers smile every day.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Flexible hours available, including mornings, afternoons, evenings, and weekends.
Location: ML1 2AF
Salary: Hourly paid
Job Type: Full-time & Part Time available
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything we do, and we are currently looking for outgoing Restaurant Team Members to join us on a permanent basis to maintain our exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and opportunities for career growth.
As a Restaurant Team Member, you will create exceptional guest experiences. Whether greeting guests or producing bakery items, your energy and passion for service will make you a top team member in this fast-paced environment.
To apply, you should be a positive team player with previous customer service experience in a dynamic, fast-paced setting. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you have a passion for customer service, thrive on guest satisfaction, and love coffee, we would love to hear from you!
Your Key Responsibilities Include:
- Welcoming customers with a smile and friendliness
- Providing fast, friendly, and accurate service
- Resolving simple customer inquiries and referring complex issues to a manager
- Ensuring food is prepared, stored, and areas maintained according to health and safety standards
- Carrying out temperature checks and recording results
- Completing cleaning schedules as per the chart
- Maintaining quality, speed, cleanliness, and sanitation standards
- Following performance standards and shift manager instructions
- Contributing to the restaurant’s goals and targets
- Maintaining cleanliness and restocking in operational areas
- Reporting work-related incidents promptly
- Following safety procedures and wearing PPE when instructed
Restaurant Team Member employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand and values. Understanding their commitment to customer service and Canadian hospitality will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your previous customer service experience by preparing specific examples of how you've handled fast-paced situations. Highlighting your ability to maintain a positive attitude under pressure will make you stand out.
✨Tip Number 3
Be ready to demonstrate your flexibility in working hours. Since the role requires availability for early mornings, evenings, and weekends, expressing your willingness to adapt your schedule can be a big plus.
✨Tip Number 4
Prepare to discuss your passion for coffee and customer service. Sharing your enthusiasm for the products and the experience you want to create for guests can resonate well with the hiring team.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Restaurant Team Member. Emphasise your ability to work in a fast-paced environment and any previous roles where you provided excellent service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at Tim Hortons. Mention specific reasons why you want to join their team and how you can contribute to creating exceptional guest experiences.
Highlight Flexibility: In your application, clearly state your availability to work various hours, including early mornings, evenings, and weekends. This shows that you are adaptable and willing to meet the needs of the restaurant.
Showcase Communication Skills: Demonstrate your excellent communication skills in both your CV and cover letter. Provide examples of how you've effectively interacted with customers or resolved inquiries in previous roles, as this is crucial for the position.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your previous experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
As a Restaurant Team Member, being a team player is crucial. Highlight your ability to work well with others and share instances where you collaborated effectively in a fast-paced environment.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customers or working under pressure. Practise your responses so you can answer confidently and show that you can maintain composure in challenging situations.
✨Emphasise Flexibility and Availability
Since the role requires working various hours, be clear about your availability during the interview. Mention your willingness to work early mornings, evenings, and weekends to demonstrate your commitment to the job.
