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- Tasks: Join our Front of House team to deliver top-notch customer service at events.
- Company: Bradford Theatres offers a vibrant venue for shows and entertainment in Ilkley.
- Benefits: Flexible hours, uniform provided, and a fun work environment with live events.
- Why this job: Perfect for those who love engaging with people and enjoy a lively atmosphere.
- Qualifications: Experience in customer service, great communication skills, and eligibility to work in the UK.
- Other info: Work mainly evenings and weekends, with opportunities for ongoing training.
Are you interested in joining our well-established and friendly Front of House team at Bradford Theatres to deliver a first-class customer experience? We are looking to expand our casual workforce at the King’s Hall and Winter Garden in Ilkley.
Requirements include:
- Experience working face-to-face with the public
- Excellent communication skills
- Eligibility to work in the UK with appropriate documentation
- Ability to work regularly throughout the year, including bank holidays, mainly during evenings and weekends
- Good command of spoken and written English
The King’s Hall has a capacity of 550 and is located conveniently outside Ilkley Train Station. We host various shows, comedy acts, and events. To succeed, you must be enthusiastic, capable of maintaining high standards in a customer-facing environment, and able to deliver excellent customer service.
Responsibilities include:
- Monitoring audience behaviour to ensure safety
- Maximising sales of ice creams and merchandise
- Handling tickets accurately
- Providing information about upcoming shows and events
- Enhanced cleaning of Front of House areas before, during, and after performances, following Covid-19 guidelines for hygiene
Uniforms and PPE for cleaning duties will be provided. Applicants should be able to work independently and as part of a team, with a willingness to learn and update training as needed.
Casual Front of House employer: Bradford Council
Contact Detail:
Bradford Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Front of House
✨Tip Number 1
Familiarise yourself with the King's Hall and Winter Garden venues. Understanding their layout, upcoming events, and the types of shows they host will help you engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about delivering a first-class experience, think of examples from your past experiences where you went above and beyond for customers, as these will be great to share in conversations.
✨Tip Number 3
Network with current or former staff members if possible. They can provide insights into the work culture and expectations, which can help you tailor your approach when you apply and during any potential interviews.
✨Tip Number 4
Be prepared to discuss your availability. Since the role requires flexibility, having a clear idea of when you can work, especially during evenings and weekends, will show your commitment and willingness to fit into their schedule.
We think you need these skills to ace Casual Front of House
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Highlight your relevant experience in customer service and face-to-face interactions.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the role of Casual Front of House Staff. Emphasise your communication skills and any previous roles in customer-facing positions.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the theatre environment. Mention specific examples of how you've provided excellent customer service in the past.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. Ensure that your written English is clear and professional, as this is crucial for the role.
How to prepare for a job interview at Bradford Council
✨Show Your Enthusiasm
Make sure to express your passion for customer service and the performing arts during the interview. Highlight any previous experience you have in similar roles, as this will demonstrate your commitment to providing a first-class customer experience.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customers or situations. Think of examples from your past experiences where you successfully resolved issues or provided excellent service, as this will showcase your problem-solving skills.
✨Know the Venue
Familiarise yourself with the King's Hall and Winter Garden, including its capacity and the types of events hosted there. This knowledge will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Teamwork Skills
Since the role requires working both independently and as part of a team, be prepared to discuss your experiences in collaborative environments. Share specific examples of how you've contributed to a team's success in the past.
