Casual Front of House

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Department of Place

Sport and Culture

Casual Front of House Staff

BECTU Grade 5: £10.42 per hour

Hours as and when required

Base of work – King’s Hall and Winter Garden, Ilkley

Are you interested in joining our well-established and friendly Front of House team at Bradford Theatres to deliver a first-class customer experience? We are looking to expand our casual workforce at the King’s Hall and Winter Garden in Ilkley.

Requirements include experience working face-to-face with the public, excellent communication skills, and eligibility to work in the UK with appropriate documentation. You should be able to work regularly throughout the year, including bank holidays, mainly during evenings and weekends, and have a good command of spoken and written English.

The King’s Hall has a capacity of 550 and is located conveniently outside Ilkley Train Station. We host various shows, comedy acts, and events. To succeed, you must be enthusiastic, capable of maintaining high standards in a customer-facing environment, and able to deliver excellent customer service. Responsibilities include monitoring audience behavior to ensure safety, maximizing sales of ice creams and merchandise, handling tickets accurately, and providing information about upcoming shows and events.

You will also be responsible for enhanced cleaning of Front of House areas before, during, and after performances, following Covid-19 guidelines for hygiene. Uniforms and PPE for cleaning duties will be provided. Applicants should be able to work independently and as part of a team, with a willingness to learn and update training as needed.

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