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- Tasks: Engage with customers via phone, email, and chat to provide top-notch service.
- Company: Boden is a stylish online clothing retailer focused on ethics and inclusivity.
- Benefits: Enjoy a competitive salary, generous clothing allowance, and 30% discount on all items.
- Why this job: Join a fun, friendly team that values collaboration and celebrates individuality.
- Qualifications: Customer service experience and great communication skills are essential.
- Other info: Flexible working options after training and a supportive, diverse workplace.
The predicted salary is between 16800 - 20000 £ per year.
Join to apply for the Customer Service Advisor role at Boden Join to apply for the Customer Service Advisor role at Boden Stylish, grounded, uplifting – these values live through everything we do at Boden. Without the collaboration, honesty and friendship between our teams, we wouldn’t be where we are today. We curate a world of beauty that’s ethical, inclusive – and importantly – good fun. We inspire you to live your best life. We are Boden. Overview We are an online clothing retailer looking for enthusiastic individuals that want to help us bring our brand alive and support our dedicated customers with all of their order needs from deliveries to refunds and styling to fabrics. Location: The first 12 weeks of training will be office-based at our Glenfield office, from 9:00am – 5:00pm. There after: 3 days per week office-based and 2 days WFH. Monday to Friday, with shifts scheduled between 9:00am – 7:00pm (to include 9:00am – 5:00pm, 10:00am – 6:00pm, and 11:00am – 7:00pm). Some weekend shifts will be required. Shift schedules will be provided three weeks in advance. What You Will Do Answering customer enquiries via phone, email, and chat, you\’ll bring our Boden Values to life and deliver a memorable experience every time, showcasing the very highest customer service skills. You’ll handle orders, delivery enquiries, refund queries, and much more, across multiple markets including the UK, US, and Europe. Solve customer issues quickly and smoothly, keeping things on track with our SLAs for top-notch quality, first-contact resolution, and productivity – all while delivering an awesome experience. A top-notch knowledge of our products and the confidence to guide customers toward their next big purchase with ease. What We Are Looking For Customer service experience Great communication both written and verbal. Good listening and problem-solving skills. The ability to work well in a team and independently. A friendly, lively, and energetic manner. The ability to remain calm in challenging situations. A flexible approach to changes in a fast pasted environment. What We Offer Competitive salary & targeted annual bonus scheme. Generous Boden clothing allowance! 30% discount on all current clothing ranges. 25 days Holiday annually, plus Bank Holidays. Online Portal with an array of discounts on retail & entertainment. Virtual GP Service for you and your household! Free onsite parking We want Boden to be the place everyone wants to work. Friendly, open and tolerant. A best-of-British company with diverse teams, equal opportunities, and fair working and recruitment practices. We believe in hiring the best person for the job whoever they are, helping them thrive in it and celebrating their individuality. We would like to encourage people from a diverse range of backgrounds to apply for our roles. If you need any reasonable adjustments or additional support during your application process, please do not hesitate to let us know. We would like to encourage people from a diverse range of backgrounds to apply for our roles. If you need any reasonable adjustments or additional support during your application process, please do not hesitate to let us know. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Other Industries Retail Apparel and Fashion Referrals increase your chances of interviewing at Boden by 2x Get notified about new Customer Service Advisor jobs in Leicester, England, United Kingdom . Leamington Hastings, England, United Kingdom 1 month ago Nottingham, England, United Kingdom 3 weeks ago Leicester, England, United Kingdom 3 weeks ago Nottingham, England, United Kingdom 1 week ago Customer Service-Customer Service Advisor Ashby-De-La-Zouch, England, United Kingdom 1 week ago Derby, England, United Kingdom 2 weeks ago Leicester, England, United Kingdom 3 weeks ago Cosford, England, United Kingdom 1 month ago Coventry, England, United Kingdom 1 week ago Corby, England, United Kingdom 1 month ago Leicester, England, United Kingdom 3 weeks ago Whetstone, England, United Kingdom 1 day ago Nottingham, England, United Kingdom 1 week ago Nottingham, England, United Kingdom 2 weeks ago Coventry, England, United Kingdom 1 week ago Coventry, England, United Kingdom 4 days ago Loughborough, England, United Kingdom £21,000.00-£25,000.00 4 days ago Hinckley, England, United Kingdom 4 days ago Whetstone, England, United Kingdom 1 month ago Leicester, England, United Kingdom 12 hours ago Wigston, England, United Kingdom 4 days ago Coventry, England, United Kingdom 2 months ago Nottingham, England, United Kingdom 5 days ago Onboarding Client Relationship Specialist Nottingham, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Customer Service Advisor employer: Boden
Contact Detail:
Boden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Boden's values and product range. Understanding their brand ethos will help you connect better with customers and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios can prepare you for the types of questions you might face in the role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples from your past experiences where you successfully resolved customer issues. This will highlight your capability to handle challenges effectively.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability in a fast-paced environment. Share specific instances where you've thrived under pressure or adapted to changes quickly.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand Boden's values such as collaboration, honesty, and inclusivity. Reflect these values in your application to show that you align with their culture.
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities, problem-solving skills, and any experience working in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to Boden's mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Boden
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled customer inquiries or resolved issues, as this will demonstrate your ability to deliver top-notch service.
✨Emphasise Communication Abilities
Boden values great communication, so be prepared to discuss how you effectively communicate both verbally and in writing. Practice articulating your thoughts clearly and concisely, as this will be crucial in your role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully solved customer problems. Highlight your listening skills and how you approach challenges calmly, as these traits are essential for a Customer Service Advisor.
✨Align with Boden's Values
Familiarise yourself with Boden's values and culture. During the interview, express how your personal values align with theirs, showcasing your enthusiasm for being part of a friendly and inclusive team.
