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- Tasks: Lead a team to deliver top-notch service to clients and attorneys.
- Company: Mewburn Ellis is a leading IP firm with a focus on innovation and sustainability.
- Benefits: Enjoy flexible working, 30 days leave, and a range of perks including a cycle to work scheme.
- Why this job: Join an award-winning team in a friendly, ambitious culture that values your growth.
- Qualifications: Experience in a similar role, preferably in professional services or Intellectual Property.
- Other info: This role is hybrid, based in Bristol, with opportunities for travel across the UK.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Service Delivery Manager role at Mewburn Ellis 4 days ago Be among the first 25 applicants Join to apply for the Service Delivery Manager role at Mewburn Ellis Direct message the job poster from Mewburn Ellis Mewburn Ellis is the forward-looking IP firm. 150 years old, but very much with a focus on the future, we are at the top of our profession. We are ‘Top Tier’ in Legal 500, ‘Band 1’ in Chambers & Partners UK, ‘Gold Ranked’ for EPO work and ‘Top Tier’ in IAM Patent 1000 as well as being ‘Recommended’ in MIP IP Stars and WTR. We are proud to have been awarded the prestigious EcoVadis Platinum Medal in 2024. Mewburn Ellis is the world’s first Intellectual Property firm to receive this medal, which is the highest rating you can earn in sustainable business practices. We provide commercially focused, creative advice about obtaining, enforcing, and exploiting intellectual property rights including patents, trade marks and designs to a wide range of clients who enjoy our straightforward approach and flexible working practices. Our attorneys, and lawyers assist our clients across the entire range of IP services. We have experience working in numerous diverse industry sectors. There has never been a more exciting time to work for a firm like Mewburn Ellis. We are an ambitious and growing firm that put our people at the heart of our culture. We are over 350 strong, across five offices in Bristol, Cambridge, London, Manchester and Munich. The culture and personality of the firm is ambitious but also relaxed and friendly. We are recruiting for an experienced leader, ideally with Intellectual Property experience, to join our IP Support Services department in the role of Service Delivery Manager. This is a great opportunity to join one of Europe’s top specialist Intellectual Property firms. If successful you will be joining an award-winning team, recently awarded Highly Commended in the Best Law Firm Paralegal Development category at the National Paralegal Awards 2024. We were delighted that several of our Paralegals received Highly Commended in the IP Paralegal of the Year and very proud that one of our Manchester based Paralegals was awarded the IP Paralegal of the Year award. The role The Service Delivery Manager is a new role, where you are required to lead your team to provide excellent service to clients and attorney teams. The role involves implementing and embedding strategic change initiatives to ensure a consistent, high quality work product and service experience to our attorneys and clients, fostering a culture of continuous improvement, and collaborating with teams across the firm to deliver great service. Your team includes client facing paralegals aligned to specific offices and clients, and back-office administrators aligned to specific client groups and/or roles. The role requires high visibility within the firm, as you will be the first point of contact for service-related issues occurring within your team. You are required to have a good understanding of the firms’ standard processes so that you can drive adherence, identify the root cause of service-related issues, and resolve or identify opportunities for improvement in those processes. You will build meaningful working relationships with Partners, Attorneys, and cross-functional teams for the purpose of achieving service excellence. You will implement and embed strategic initiatives to elevate the professional paralegal/client relationship beyond transactional activity. You will report to the Senior Service Delivery Manager for Client Services and form part of the Client Services Management team. You and your peers will be responsible for continuously improving service delivery by driving through change and accountability as well as process and performance improvements. What’s in it for you? We have an excellent benefit package which includes: A blended office and home working approach 30 days leave (exc. Bank Holidays) Interest-free season ticket loan Enhanced family leave Cycle to work scheme Firmwide discretionary bonus scheme Paid day off for charitable endeavours Discount Voucher Scheme Electric Car Scheme Workplace ISA Care concierge Our successful growth story is down to our people. And we take the wellbeing of our people seriously offering a huge suite of initiatives to de-stress, engage and enthuse. We care about wider society too and the communities in which we operate, read about our Forward Community Programme to find out more about how we\’re giving back. About you As an experienced leader you will possess the communication skills, adaptability and gravitas to influence change and improvement within your team. You’ll want to deeply understand our business’ people and processes and will be keen to build relationships with all key stakeholders to, in turn, enable you to focus on strengthening performance and building trust and collaboration. As our new Service Delivery Manager, you’ll have worked in a similar role in a professional services environment (Intellectual Property experience being highly desirable) and so will understand the significance of working with a high-quality focus and in a time-driven way. You will be familiar with working at pace with a flexible approach. You will be committed to team deliverables and be willing to be hands on when necessary, leading from the front. You will be comfortable dealing with employee relations or performance issues with a calm and respectful manner. Your experience will showcase the following key skills. Adaptability and Agility Effective Communication Critical Thinking and Problem Solving Teamwork and Collaboration Leadership Client focus This role is based at our Bristol office, and we work on a hybrid 50/50 office/home working model. Flexibility to travel to our other offices across the UK is required as needed. Your career is important to us, and we will invest in you to allow you to develop and grow. If you are excited by the prospect of this role and where a career with Mewburn Ellis could take you, we’d love to hear from you. Please send your CV to Victoria Moore at recruitment@mewburn.com We’re committed to equal opportunities and welcome a broad diversity of talent to apply. We reserve the right to cease advertising should we receive a high number of applicants. Your privacy As part of our recruitment process, Mewburn Ellis collects and processes personal data relating to job applicants. Read our Job Applicant Privacy Policy for more details. Note for agencies: Mewburn Ellis work with a select number of agencies to support our recruitment. CVs will only be accepted from agencies we have agreements with and who have been briefed specifically on the vacancy. We request that you do not to send speculative CVs, or candidate details, for this vacancy. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Quality Assurance Industries Law Practice Referrals increase your chances of interviewing at Mewburn Ellis by 2x Get notified about new Service Project Manager jobs in City Of Bristol, England, United Kingdom . 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Service Delivery Manager employer: Mewburn Ellis
Contact Detail:
Mewburn Ellis Recruiting Team
recruitment@mewburn.com
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with Mewburn Ellis' values and culture. Understanding their commitment to sustainability and client service will help you align your approach during interviews, showcasing how your leadership style can enhance their existing practices.
✨Tip Number 2
Network with current or former employees of Mewburn Ellis on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the firm’s operations and expectations for the Service Delivery Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've implemented strategic changes in previous roles. Highlighting your experience in driving service excellence and continuous improvement will resonate well with the firm's focus on high-quality service delivery.
✨Tip Number 4
Demonstrate your understanding of the Intellectual Property sector by staying updated on recent trends and challenges. This knowledge will not only impress during interviews but also show your commitment to contributing positively to Mewburn Ellis’ goals.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and leadership, particularly within professional services or Intellectual Property. Use specific examples that demonstrate your adaptability, communication skills, and ability to drive change.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the firm. Discuss how your background aligns with Mewburn Ellis's values and culture, and mention any specific achievements that showcase your leadership and client-focused approach.
Highlight Key Skills: Emphasise your critical thinking, problem-solving, and teamwork abilities in both your CV and cover letter. Provide concrete examples of how you've successfully led teams or improved service delivery in previous roles.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Service Delivery Manager role.
How to prepare for a job interview at Mewburn Ellis
✨Understand the Firm's Culture
Mewburn Ellis prides itself on a relaxed yet ambitious culture. Familiarise yourself with their values and be prepared to discuss how your leadership style aligns with their approach to teamwork and collaboration.
✨Showcase Your Problem-Solving Skills
As a Service Delivery Manager, you'll need to identify and resolve service-related issues. Prepare examples from your past experience where you've successfully tackled challenges and improved processes.
✨Demonstrate Effective Communication
Communication is key in this role. Be ready to explain how you’ve built relationships with stakeholders in previous positions and how you plan to maintain open lines of communication within your team.
✨Highlight Your Adaptability
The role requires a flexible approach to work. Share instances where you've had to adapt quickly to changes in a professional setting, especially in high-pressure environments.
