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For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and maintain spa standards.
- Company: Join THG, a global leader in beauty and sports nutrition with a vibrant team.
- Benefits: Enjoy exclusive discounts, flexible hours, and continuous learning opportunities.
- Why this job: Be part of a dynamic environment with a focus on exceptional guest experiences.
- Qualifications: Strong communication skills and customer service experience are essential.
- Other info: Work in a stunning hotel with a rooftop infinity spa pool.
The predicted salary is between 28800 - 43200 £ per year.
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for?
Location: Manchester City Centre
Position: Full-Time, Permanent
Hours: 40 hours per week, variable shifts including evenings and weekends
Salary: Competitive, reflecting your skills and experience
We are currently recruiting for an experienced Spa Receptionist to join us at King Street Townhouse Hotel. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.
Main Duties of the Role:
- Welcoming members and guests to the spa
- Ensure guests receive a warm welcome to the premises and providing a high level of hospitality, showing guests through to the relaxation areas
- Have an in-depth knowledge of all treatments that the Spa offers and be able to explain and upgrade them to the guests
- Answering phones from prospective customers and clients, taking reservations
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information
- Processing bookings & inquiries
- Ensure that all bookings are confirmed and booked in such a way to maximise revenue
- Ensure there are sufficient stocks of laundry and retail products at all times
- Ensure relaxation room, pre-treatment room, changing and thermal facilities are kept clean, tidy and fully stocked
Requirements:
- Problem-solving abilities
- Strong communication and interpersonal skills
- Excellent customer service skills
- Flexibility and the ability to respond appropriately to changing situations
- Discretion and sensitivity
- The ability to maintain professional standards under pressure
- Strong IT skills and knowledge of booking systems and software
- Excellent administration and organisational skills
Benefits include:
- Exclusive room rates for you and your family
- 20% off dining at our hotel, 50% off at Hale Country Club & Spa
- Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
- In-person or video GP consultations, discounted prescriptions, and physiotherapy
- Increasing annual leave with service, plus your birthday off
- Continuous learning and development opportunities
- £250 bonus for referring a friend
- Complimentary meals during shifts and provided uniforms
- Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
- Access to in-house Wellbeing Program
- Pension scheme for financial stability
THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
Spa Receptionist - King Street Townhouse (Full Time) employer: THG
Contact Detail:
THG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist - King Street Townhouse (Full Time)
✨Tip Number 1
Familiarise yourself with the services and treatments offered at King Street Townhouse. Being knowledgeable about the spa's offerings will help you engage confidently with guests and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various guest interactions, from welcoming them to addressing their inquiries or concerns effectively.
✨Tip Number 3
Network with current or former employees of THG or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, as the role requires variable shifts including evenings and weekends. Showing your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Spa Receptionist - King Street Townhouse (Full Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Spa Receptionist role. Emphasise your customer service skills, problem-solving abilities, and any previous experience in hospitality or spa environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific aspects of THG and King Street Townhouse that attract you, and explain how your background makes you a great fit for their team.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as strong communication, IT proficiency, and organisational skills. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Spa Receptionist.
How to prepare for a job interview at THG
✨Know the Spa Services Inside Out
Familiarise yourself with all the treatments and services offered at the spa. Be prepared to discuss them in detail during the interview, as this shows your enthusiasm and readiness to engage with guests.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your ability to handle difficult situations with grace and professionalism, as this is crucial for a Spa Receptionist.
✨Showcase Your Communication Skills
Practice clear and confident communication. You may be asked to role-play scenarios where you need to interact with guests or handle phone inquiries, so being articulate and friendly is key.
✨Be Ready for Problem-Solving Questions
Think of past experiences where you've successfully resolved issues. The interviewer may ask how you would handle specific challenges, so having a few examples ready will demonstrate your problem-solving abilities.
