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- Tasks: Be the friendly face of our Leisure Centre, assisting customers and managing bookings.
- Company: 1Life enhances community wellbeing through health, arts, and learning initiatives.
- Benefits: Enjoy flexible hours, a vibrant work environment, and opportunities for personal growth.
- Why this job: Join a dynamic team where every day is different and customer interaction is key.
- Qualifications: GCSE Maths and English Grade C or above; RSA level 1 preferred.
- Other info: We value diversity and encourage all to apply!
Part Time Life is a forward thinking lifestyle and management solutions company that engages with people in local communities to enhance lives through health and wellbeing, physical activity, learning and the arts.
The Receptionist has a varied and interesting role. The activities in a Leisure Centre are wide ranging and the involvement with people is continuous. This allows for an exciting day, using your skills on a diverse range of jobs.
Primary Objectives For The Receptionist Will Be:- To ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service.
- To create a favourable first impression of the Leisure Centre.
- To have a good range of knowledge regarding the Leisure Centre.
The Receptionist will focus day to day on the following tasks:
- To work individually or as part of a team to ensure that customers' needs are understood and met.
- To ensure a warm friendly and professional service with high standard of customer care at all times in order to generate customer loyalty.
- To assist the customers with their booking requirements and receive payments for use of the centre’s facilities.
- To answer telephone calls efficiently and effectively within the company standards.
- To have a good understanding of the Parkwood social media platforms, including website and app so you can assist customers with any issues.
- To be able control customers entering the Leisure Centre, issuing receipts where required.
- To be aware of all relevant Health and Safety policies/procedures for the Leisure Centre, to constantly enforce them with the public where necessary and to raise any concerns to management.
- To follow the financial procedures with regards to cash handling and reconciliation of monies.
- To operate the communication systems at the Leisure Centre, such as public address system & telephones.
- To communicate messages effectively to the rest of the leisure centre team.
- To follow the procedures for new gym memberships and swimming lesson courses.
- To operate a computerised front of house system which includes different booking systems and process payments for point of sale products.
- To promote and control items for resale and hire.
- To deal with customer complaints or comments as per the company procedures.
- To keep reception clean, tidy and a pleasant environment in which to work.
- To undertake any other duties as may be required to assist in the running of the Centre.
- Should hold GCSE Maths and English Grade C or above, or a similar qualification.
- Should hold a minimum of RSA level 1.
- Will have excellent interpersonal skills and a friendly disposition.
- Will be able to operate tills and be competent in a variety of computer programmes.
- Strong interpersonal and customer facing skills.
- Will be able to maintain a high level of confidentiality.
- Will be able to demonstrate good organisational skills.
- Will be able to communicate effectively with customers, clients and staff.
- Will be able to demonstrate clear identification with all customer requirements.
If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.
We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.
Receptionist employer: Parkwood Leisure
Contact Detail:
Parkwood Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Leisure Centre's services and facilities. Knowing the ins and outs of what they offer will help you engage confidently with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for handling various customer interactions, from bookings to complaints, ensuring you can provide a friendly and efficient service.
✨Tip Number 3
Get comfortable with the technology used in leisure centres, such as booking systems and payment processing. Being tech-savvy will not only boost your confidence but also show your potential employer that you're ready to hit the ground running.
✨Tip Number 4
Showcase your interpersonal skills by engaging with people in your community. Volunteering or participating in local events can help you build connections and demonstrate your commitment to enhancing lives through health and wellbeing.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Receptionist position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Highlight any specific skills mentioned in the job description, such as interpersonal skills and computer proficiency.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Use specific examples from your past experiences that demonstrate your ability to provide excellent customer service and handle various tasks efficiently.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Receptionist role.
How to prepare for a job interview at Parkwood Leisure
✨Showcase Your Interpersonal Skills
As a Receptionist, you'll be the first point of contact for customers. Make sure to demonstrate your excellent interpersonal skills during the interview by being friendly and approachable. Share examples of how you've successfully interacted with customers in the past.
✨Know the Leisure Centre Inside Out
Familiarise yourself with the Leisure Centre's facilities, services, and any current promotions. This knowledge will not only impress the interviewers but also show your genuine interest in the role and the company.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might face as a Receptionist, such as handling complaints or assisting with bookings. Prepare responses that highlight your problem-solving skills and ability to maintain a high level of customer care.
✨Demonstrate Organisational Skills
The role requires strong organisational skills, so be ready to discuss how you manage your time and tasks effectively. You could mention any tools or methods you use to stay organised, especially in a busy environment like a Leisure Centre.
