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- Tasks: Be the friendly face of our community centre, ensuring a top-notch experience for all visitors.
- Company: Join Watford FC Community Sports and Education Trust, a charity dedicated to enriching lives through sport and education.
- Benefits: Enjoy flexible hours, free gym access, 25 days annual leave, and a supportive work environment.
- Why this job: Make a real impact in your community while working with a passionate team focused on social good.
- Qualifications: Experience as a receptionist or in customer service, plus strong communication and organisational skills.
- Other info: This is a permanent role with a commitment to diversity and safeguarding.
The predicted salary is between 20000 - 28000 £ per year.
Watford Football Club's Community Sports and Education Trust is a registered charity that has been proudly supporting people and communities for over thirty years. We continue this legacy today by engaging people of all ages and backgrounds through high-quality community-based initiatives and services.
As a Receptionist/Duty Officer, you will be responsible for ensuring the delivery of a first-class customer experience to all customers that visit the Centre. You will coordinate bookings, build relationships with Centre customers, and play a key role in developing the Centre.
The Trust has a clear vision: 'One goal – healthier, happier, stronger communities' - and our aim is to 'Expand the Watford FC family by providing opportunities in Hertfordshire and London to enrich people's lives, create special memories and enable positive futures'. Our work focuses on the key themes of Football & Education, Health & Wellbeing, Social Inclusion and Learning & Skills, enhanced by community facilities and underpinned by our promise to deliver accessible opportunities.
Your roles and responsibilities include:
- Proven work experience as a Receptionist, Front Office representative or similar role
- Proficiency in Microsoft Office Suite
- Solid written and verbal communication skills
- Excellent customer service attitude and interpersonal skills
- Ability to work collaboratively to build and facilitate strong internal relationships
- Able to work under pressure, prioritise workload and meet deadlines
- Good organisational, planning and time management skills with attention to detail and accuracy when completing tasks
- Flexible approach to working hours
- Understanding of the Trust's commitment to EDI & Safeguarding
Benefits in working for us include:
- Chance to join an award-winning charity and work alongside colleagues who are determined to utilise the positive power of sport, physical activity and learning for social good
- Friendly working environment
- Employee Assistance Programme
- Investors in People accreditation
- Opportunity to benefit from a range of training and development opportunities
- Free gym usage at our two Community Centres
- Flexible working environment
- 25 days of Annual Leave entitlement plus bank holidays
- Trust pension scheme
We are dedicated to fostering a diverse and dynamic working environment by building a team that represents a variety of backgrounds, perspectives, and skills. We are committed to safeguarding children and adults at risk. The necessary Disclosure and Barring Service check will apply to this post.
If you meet the qualifying criteria you will be sent a link to our application form. Please complete and return your application form to your initial application email. We will then consider your application.
Receptionist/Duty Officer employer: Watford FC Community Sports & Education Trust
Contact Detail:
Watford FC Community Sports & Education Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Duty Officer
✨Tip Number 1
Familiarise yourself with the mission and values of Watford FC Community Sports and Education Trust. Understanding their commitment to community engagement and social inclusion will help you align your responses during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Network with current or former employees of the Trust, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate who truly understands the environment.
✨Tip Number 3
Prepare examples from your past experiences that showcase your customer service skills and ability to work under pressure. Being able to articulate these experiences clearly will demonstrate your suitability for the Receptionist/Duty Officer role.
✨Tip Number 4
Showcase your flexibility and willingness to adapt to different working hours, especially since the role includes weekend work. Highlighting your availability and eagerness to contribute to the team will make you a more attractive candidate.
We think you need these skills to ace Receptionist/Duty Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Receptionist/Duty Officer at Watford FC Community Sports and Education Trust. Tailor your application to highlight relevant experience and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous work experience as a receptionist or in customer service roles. Provide specific examples of how you've delivered excellent customer service and built relationships with clients.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office Suite and your strong communication skills. Use concrete examples to demonstrate your ability to work under pressure and manage multiple tasks effectively.
Express Your Commitment: Convey your enthusiasm for working in a community-focused charity. Mention your understanding of the Trust's commitment to equality, diversity, and safeguarding, and how you can contribute to these values in your role.
How to prepare for a job interview at Watford FC Community Sports & Education Trust
✨Show Your Customer Service Skills
As a Receptionist/Duty Officer, you'll be the first point of contact for visitors. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle inquiries and resolve issues effectively.
✨Demonstrate Teamwork
This role requires collaboration with colleagues to create a welcoming environment. Discuss your experience working in teams and how you contribute to achieving common goals. Mention any specific instances where teamwork led to successful outcomes.
✨Familiarise Yourself with the Trust's Values
Understanding the mission and values of Watford FC Community Sports and Education Trust is crucial. Research their community initiatives and be ready to discuss how your personal values align with theirs, especially regarding social inclusion and community engagement.
✨Prepare for Scenario-Based Questions
You may be asked how you would handle specific situations, such as dealing with difficult customers or managing multiple tasks under pressure. Think of relevant scenarios from your past experiences and prepare concise, structured responses that showcase your problem-solving skills.
