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- Tasks: Assist customers in English and Polish via phone and email, ensuring a positive experience.
- Company: Join TJX Europe, a Fortune 100 company and leading off-price retailer.
- Benefits: Enjoy discounts, subsidised gym membership, and vibrant campus facilities.
- Why this job: Be part of a fun, supportive team with growth opportunities and a focus on development.
- Qualifications: Fluent in English and Polish; self-motivated and great listener.
- Other info: Fixed term contract until January 2026, with full-time and part-time options available.
The predicted salary is between 24000 - 36000 £ per year.
At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact.
Could you be one of our Customer Service Associates? As the world’s leading off-price retailer of clothing and homeware worldwide, we’re all about putting our customers first. Everyone’s aim is to provide them with a positive and memorable experience.
In this role, you’ll be advising customers via telephone and email using English & Polish language. You’ll need to be self-motivated, a great listener, and driven to make a difference. If you love helping people, this could be the job for you.
In return, you’ll get an in-depth programme of training when you start. Plus, all the great on-site facilities of our Watford Campus, including:
- 10% TK Maxx and Homesense discount which goes up to 20% on selected weekends
- Subsidised gym membership at The Club, our state-of-the-art gym and wellness centre
- Loads of catering options across our campus, serving healthy and delicious choices every day
- Campus spaces available for associates to relax, study, or play, including our rooftop terrace and Games Lounge
- The learning space, a calm and reflective area for associates to focus on their development
- Regular team social events including go home early days during Summer
Job Specifics:
- Fixed term contract that will run until the end of January 2026
- Full time contract offering 37.5 hours per week
- Part time contracts offering 20 hours per week
- Shifts are Monday to Friday 9-5 outside of peak trading months and teams work 1 in every 3 weekends (Saturday & Sunday)
- During peak trading months (October, November & December), the team extend their opening hours and offer 3 rotating shifts on a weekly basis (8:00 - 16:00, 9:00 - 17:00 & 11:00-19:00)
- We offer 2 weeks of full-time training to help get you job ready before starting your contracted hours
- No relocation package, please consider how you would relocate when applying as the role is office based
Want a new role you won’t just like but love? Apply now.
As proud as we are of our past success, it is our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.
Address: 73 Clarendon Road, Location: EUR Home Office Watford GB
Polish Bilingual Customer Services Advisor employer: The TJX Companies, Inc.
Contact Detail:
The TJX Companies, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Polish Bilingual Customer Services Advisor
✨Tip Number 1
Familiarise yourself with the company culture at TJX Europe. They value diversity and collaboration, so showcasing your ability to work well in a team and adapt to different environments can set you apart during the interview.
✨Tip Number 2
Brush up on your Polish and English language skills, especially in customer service contexts. Being able to demonstrate your fluency and ability to handle customer queries in both languages will be crucial for this role.
✨Tip Number 3
Prepare to discuss your previous customer service experiences. Think of specific examples where you made a positive impact on a customer's experience, as this will highlight your suitability for the role.
✨Tip Number 4
Research common customer service scenarios and how to handle them effectively. Being ready to role-play or discuss these situations during your interview can demonstrate your proactive approach and problem-solving skills.
We think you need these skills to ace Polish Bilingual Customer Services Advisor
Some tips for your application 🫡
Highlight Bilingual Skills: Make sure to emphasise your proficiency in both Polish and English. Mention any relevant experiences where you used these languages, especially in customer service settings.
Showcase Customer Service Experience: Detail any previous roles that involved customer interaction. Use specific examples to demonstrate how you provided excellent service and resolved issues effectively.
Tailor Your CV: Customise your CV to align with the job description. Focus on skills and experiences that match the requirements of the Customer Services Advisor role at TJX Europe.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your desire to work with TJX Europe. Mention why you are excited about the opportunity and how you can contribute to their team.
How to prepare for a job interview at The TJX Companies, Inc.
✨Showcase Your Bilingual Skills
Since the role requires advising customers in both English and Polish, be prepared to demonstrate your language proficiency. You might be asked to switch between languages during the interview, so practice common customer service scenarios in both languages.
✨Emphasise Customer-Centric Attitude
TJX Europe values a positive customer experience. Share examples from your past experiences where you went above and beyond to help a customer. Highlight your listening skills and how you handle difficult situations with empathy.
✨Research the Company Culture
Familiarise yourself with TJX Europe's values and culture. They pride themselves on diversity and collaboration, so mention how you can contribute to this environment. Showing that you align with their ethos will make a strong impression.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Prepare for scenario-based questions where you may need to explain how you would handle specific customer issues or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
