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For Companies At a Glance
- Tasks: Support clients with IT issues via phone, web, and email while ensuring exceptional service.
- Company: Join ramsac, a leader in straightforward and secure IT management.
- Benefits: Enjoy a supportive work environment with opportunities for growth and learning.
- Why this job: Make a real impact by helping clients feel confident in their technology.
- Qualifications: A passion for tech; qualifications in IT or related fields are a plus but not essential.
- Other info: We welcome diverse candidates ready to thrive in a proactive IT culture.
About us: At ramsac, we promise our clients straightforward, efficient, and secure IT management. As an IT Support Consultant, you will play a vital role in ensuring that our clients receive exceptional customer service and support. Our clients value our personable and proactive approach to IT management, and we believe in creating an environment where self-motivation, organization, and a genuine interest in IT are highly valued.
Why your job is important to us: Your role as an IT Support Consultant is crucial to our success as a company. As the primary point of contact for our clients, you will help our clients feel calm and confident in their technology. By resolving issues, preventing recurrence, and maintaining clear communication, you will leave a lasting positive impression of our firm. Your proactive, professional, and friendly approach will ensure our clients receive exceptional customer service and support.
What’s really important to us:
- The ability to be self-motivated and highly organized.
- A genuine interest in IT and a desire to build your career.
- The ability to keep communication simple—avoiding jargon that may confuse end users.
- Experience providing excellent customer service.
- The ability to remain calm and make clients feel valued and supported.
Responsibilities: As an IT Support Consultant Trainee, your responsibilities will include:
- Providing exceptional customer service via phone, web, and email support.
- Resolving a wide range of technical issues for users with varying technical knowledge.
- Managing a demanding workload while adhering to SLAs.
- Collaborating with third parties and logging tickets for vendor support and warranty claims.
- Researching and proactively communicating updates to clients.
- Identifying and preventing recurring issues.
- Managing changes with minimal risk to client operations.
- Possessing experience with Office 365 and MS Office Suite.
- Having knowledge of Active Directory and on-premises Microsoft Exchange solutions.
Qualifications: A passion for technology and a desire to learn and grow your career. A qualification, college course, or degree in computer science, IT, or a related field is preferred but not essential.
We welcome candidates of all backgrounds and experiences to apply. If you are ready to join a team that values exceptional customer service and a proactive approach to IT management, apply now and become a ramsac IT Support Consultant.
IT Support - Trainee employer: ramsac
Contact Detail:
ramsac Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support - Trainee
✨Tip Number 1
Familiarise yourself with common IT support tools and software, especially Office 365 and MS Office Suite. Being able to demonstrate your knowledge of these platforms during an interview can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills by explaining technical concepts in simple terms. This will help you convey your ability to keep communication clear and avoid jargon, which is crucial for the role.
✨Tip Number 3
Showcase your customer service experience, even if it's from a different field. Highlighting your ability to remain calm and supportive under pressure will resonate well with the values of ramsac.
✨Tip Number 4
Research ramsac's approach to IT management and their client base. Understanding their ethos and being able to discuss how you align with their values during the interview can make a strong impression.
We think you need these skills to ace IT Support - Trainee
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the IT Support Consultant Trainee position. Tailor your application to highlight how your skills and interests align with the company's values and the job description.
Craft a Strong CV: Your CV should clearly showcase your relevant experience, education, and skills related to IT support. Emphasise any customer service experience and your ability to communicate effectively, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your genuine interest in technology and your desire to grow within the field. Highlight specific examples of how you've demonstrated self-motivation and organisation in previous roles or projects.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for an IT Support Consultant.
How to prepare for a job interview at ramsac
✨Show Your Passion for IT
Make sure to express your genuine interest in technology during the interview. Share any personal projects or experiences that highlight your enthusiasm and willingness to learn, as this aligns with what the company values.
✨Demonstrate Excellent Communication Skills
Since the role involves clear communication with clients, practice explaining technical concepts in simple terms. This will show that you can avoid jargon and make clients feel comfortable and supported.
✨Prepare for Customer Service Scenarios
Think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations and maintained a calm demeanour, as this is crucial for the role.
✨Research the Company
Familiarise yourself with ramsac's approach to IT management and their client base. Understanding their values and services will help you tailor your answers and demonstrate that you are a good fit for their team.
