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- Tasks: Manage customer emails, prepare quotes, and provide top-notch service.
- Company: Join BTTG and Shirley, leaders in textile testing and certification with global reach.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that impacts safety and quality in textiles worldwide.
- Qualifications: A relevant Science degree or 3 years' experience in a technical role is required.
- Other info: Work in Trafford Park and collaborate with a diverse international team.
The predicted salary is between 28800 - 43200 £ per year.
With a century of experience in textiles and related products, BTTG and Shirley are leading independent organizations for testing and certification. BTTG specializes in testing, certification, and auditing of Personal Protective Equipment and Construction Products. Shirley is a member of the OEKO-TEX Association, offering testing and certification to standards such as STANDARD 100 by OEKO-TEX, MADE IN GREEN BY OEKO-TEX, STeP, DETOX TO ZERO, ECOPASSPORT, and LEATHER STANDARD by OEKO-TEX, along with analytical and investigation services. They are also members of the Expert Witness Scheme. In essence, we certify, test, audit, advise, and train. We operate in nine countries, assist clients in over 70 countries, and have laboratories in the UK and India. Our offices are located in Manchester, Leeds, Dublin, Bangladesh, China, Kenya, Pakistan, Singapore, Vietnam, and India. Due to a vacancy within the PPE Customer Services Team, we are seeking a Technical Customer Services Officer based in Trafford Park. Reporting to the Customer Services Section Leader, the main duties are: Managing the Customer Services email inboxes – responding to client emails, logging enquiries, uploading test results. Preparing and issuing quotations to clients. Providing excellent customer service to ensure client needs are met. Performing technical contract reviews of test submissions received. Creating sales orders using SAGE and CRM systems. Supporting the ‘Sample Logging’ team, including opening parcels and photographing samples. Meeting KPIs through the above tasks. Having a relevant Science degree or equivalent, or at least 3 years of experience in a similar technical environment. Demonstrating flexibility and willingness to support the team where necessary. Exhibiting strong organizational skills, prioritization, and attention to detail. Managing time effectively and working under pressure. #J-18808-Ljbffr
Technical Customer Services Officer employer: British Textile Technology Group
Contact Detail:
British Textile Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Services Officer
✨Tip Number 1
Familiarise yourself with the specific testing and certification standards mentioned in the job description, such as STANDARD 100 by OEKO-TEX. This knowledge will not only help you understand the role better but also demonstrate your commitment and interest during any interviews.
✨Tip Number 2
Highlight your customer service experience, especially in technical environments. Be prepared to share examples of how you've successfully managed client inquiries and provided solutions, as this is a key aspect of the Technical Customer Services Officer role.
✨Tip Number 3
Brush up on your organisational skills and time management techniques. Since the role involves managing multiple tasks and meeting KPIs, being able to discuss your strategies for prioritising work will set you apart from other candidates.
✨Tip Number 4
If possible, gain some familiarity with SAGE and CRM systems before applying. Even if you haven't used these specific systems, understanding how similar software works can give you an edge and show your willingness to learn.
We think you need these skills to ace Technical Customer Services Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical roles. Emphasise any experience with PPE or related products, as well as your organisational skills and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your relevant qualifications, such as your Science degree or experience in a technical environment, and explain how you can contribute to the Customer Services Team.
Showcase Your Communication Skills: In your application, demonstrate your strong communication skills. Provide examples of how you've effectively managed client inquiries or provided excellent customer service in previous roles.
Highlight Technical Proficiency: Mention any experience you have with SAGE, CRM systems, or similar software. If you have experience in logging samples or managing test submissions, be sure to include that as well.
How to prepare for a job interview at British Textile Technology Group
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to Personal Protective Equipment and Construction Products. Be prepared to discuss any relevant experience you have, especially if it involves testing or certification processes.
✨Demonstrate Customer Service Skills
Since the role focuses heavily on customer service, think of examples from your past experiences where you provided excellent service. Highlight how you managed client inquiries and resolved issues effectively.
✨Familiarise Yourself with SAGE and CRM Systems
If you have experience with SAGE or any CRM systems, be ready to talk about it. If not, do a bit of research to understand how these systems work, as they are crucial for creating sales orders and managing customer interactions.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage your time and prioritise tasks, especially under pressure. You might want to share specific strategies or tools you use to stay organised and meet KPIs.
