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For Companies At a Glance
- Tasks: Help customers succeed by driving value and reducing churn through strong relationships.
- Company: Join Behavox, a leader in data-driven solutions for global enterprises.
- Benefits: Enjoy competitive pay, health coverage, generous time-off, and flexible work schedules.
- Why this job: Be part of a passionate team making a global impact with innovative AI/ML products.
- Qualifications: Strong communication skills and experience with enterprise clients are essential.
- Other info: Engage in a thorough hiring process to ensure mutual fit and alignment.
The predicted salary is between 36000 - 60000 £ per year.
Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise.
About the Role
The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Your key responsibilities include:
- Ensuring zero churn by facilitating high ROI for your customers, and expanding your book of business through upsells.
- Leveraging strong business acumen to help customers craft their KPIs and deliver value across those business goals.
- Responsible for the end-to-end coordination and execution of functional deliverables during the delivery stage, priming your customer for long-term success.
- Measuring success of the program and guiding the customer on best practices, engaging executive stakeholders and further penetrating the account.
This is an exciting opportunity for the right talented professional to:
- Work with some of the World’s largest, most prestigious financial institutions.
- Build strong foundations for our Customer Success team.
- Drive ROI across a growing suite of cutting edge Machine Learning powered products.
What You’ll Bring
- A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies.
- Knowledge of managing relationships with financial services companies, Enterprise, or large corporations - leading change management efforts and driving customer accountability.
- Skilled at working with Enterprise, high touch, clients.
- Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities.
- Skilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level.
What You’ll Do
- Expand accounts and generate additional revenue within their book of business.
- Reduce churn and retain accounts by increasing customer satisfaction.
- Prioritise strategically to provide customer analysis and activity plans.
- Solve problems whilst applying highly customer-centric practices.
- Work across departments (PMs, AEs) to champion for clients.
What We Offer
- A truly global mission with a passionate community in locations all over the world.
- Huge impact and learning potential as our aspirations require bold innovation.
- Highly competitive compensation with 100% bonus pay already integrated.
- Benefits include fully covered health coverage for employee and family.
- Generous time-off policy and flexible work schedule.
About Our Process
We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.
Customer Success Manager 3 employer: Behavox Limited.
Contact Detail:
Behavox Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager 3
✨Tip Number 1
Familiarise yourself with Behavox's mission and the specific technologies they use. Understanding their data operating platform and how it benefits multinational companies will help you articulate your genuine interest during interviews.
✨Tip Number 2
Network with current or former employees of Behavox, especially those in customer success roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare to discuss your experience with enterprise clients, particularly in financial services. Highlight specific examples where you've successfully driven customer satisfaction and reduced churn, as these are key responsibilities of the role.
✨Tip Number 4
Showcase your problem-solving skills by preparing case studies or scenarios where you've effectively identified revenue opportunities or implemented account plans. This will demonstrate your ability to think strategically and act decisively.
We think you need these skills to ace Customer Success Manager 3
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Customer Success Manager at Behavox. Tailor your application to highlight relevant experiences that align with their mission of generating continuous value for customers.
Showcase Relevant Experience: In your CV and cover letter, emphasise your experience in managing relationships with financial services or large corporations. Provide specific examples of how you've driven customer satisfaction and reduced churn in previous roles.
Highlight Communication Skills: Since clear communication is key for this role, ensure your application reflects your ability to communicate effectively with both internal teams and external stakeholders. Use concise language and provide examples of successful interactions with executive-level clients.
Express Your Interest in Behavox: Demonstrate your genuine interest in Behavox by connecting your personal values and career goals with their mission. Mention any specific aspects of their data operating platform or innovative approach that resonate with you in your cover letter.
How to prepare for a job interview at Behavox Limited.
✨Understand Behavox's Mission
Before your interview, make sure you have a solid grasp of Behavox's mission and how they leverage data to drive business growth. This will not only show your genuine interest but also help you align your answers with their goals.
✨Demonstrate Customer-Centric Thinking
As a Customer Success Manager, your role revolves around ensuring customer satisfaction and reducing churn. Be prepared to discuss specific strategies you've used in the past to enhance customer relationships and drive ROI.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage client expectations. Think of examples from your previous roles where you successfully navigated challenges and delivered value to clients.
✨Showcase Your Communication Skills
Clear and concise communication is key in this role, especially when dealing with executive stakeholders. Practice articulating your thoughts and experiences in a way that highlights your ability to convey complex information simply and effectively.
