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- Tasks: Provide telephone support to customers and resolve technical issues promptly.
- Company: Join 4Com, a dynamic company known for excellent training and support.
- Benefits: Enjoy a salary up to £24,000, 24 days holiday, and discounted gym membership.
- Why this job: Thrive in a fast-paced environment with opportunities for progression and a supportive culture.
- Qualifications: Confident telephone manner; telecoms/IT experience preferred but not essential.
- Other info: This role is office-based in Bournemouth; full training provided.
The predicted salary is between 14400 - 33600 £ per year.
Our Customer Support team is a motivated and enthusiastic group, and we are looking for like-minded individuals who are outgoing and thrive in a fast-paced environment. We excel in everything we do and pride ourselves on excellent training and ongoing support to provide you with the tools you need to succeed.
As a 1st Line Support Agent, you will be responsible for providing telephone support to our customers to maintain their systems. You will support the technical teams where required and resolve any 1st line faults professionally and promptly.
Benefits of working with 4Com as a 1st Line Support Agent:
- Salary up to £24,000 per annum DOE
- Fast-paced role with future progression opportunities
- 24 days holiday plus bank holidays (increasing by 1 day each year)
- Refer a friend scheme
- Vodafone Advantage Discount
- Monthly company targeted draw and incentivized lunches
- Discounted gym membership
- Employee Assistance Programme
- Cycle to work scheme
- Private health insurance
- Company pension
Additional Responsibilities:
- Provide 1st line telephone support to customers to maintain their systems and ensure satisfaction
- Obtain referrals from satisfied customers and pass them to the upgrades team
- Report third-party faults and pass them to the relevant department
- Support the technical team in other areas as needed
- Perform general administrative duties such as filing, logging calls, and database management
Candidate Requirements:
- Excellent and confident telephone manner
- Experience with telecoms/IT is preferred but not essential
- Ability to thrive in a fast-paced environment
- Strong organizational skills and enthusiasm for duties
- Working knowledge of Microsoft Office
- Previous experience in inbound call centers or customer service is preferred; full training will be provided
Please note that this role is office-based in Bournemouth. If you believe this role is your ideal next opportunity, please get in touch with us today.
1st Line Support Agent employer: 4Com Plc
Contact Detail:
4Com Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Agent
✨Tip Number 1
Familiarise yourself with common telecoms and IT terminology. Even if you don't have direct experience, understanding the basics will help you communicate effectively during the interview and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your telephone manner by role-playing customer support scenarios with a friend. This will help you feel more confident and articulate when handling calls, which is crucial for a 1st Line Support Agent.
✨Tip Number 3
Research 4Com and their services thoroughly. Knowing about the company’s values and offerings will allow you to tailor your responses in the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare questions to ask during your interview. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your own values and work style.
We think you need these skills to ace 1st Line Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or call centres. Emphasise any skills related to telecoms or IT, even if they are not extensive.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to thrive in fast-paced environments and your excellent telephone manner.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and any experience with Microsoft Office. If you have previous customer service experience, make sure to detail it.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at 4Com Plc
✨Show Your Enthusiasm
As a 1st Line Support Agent, it's crucial to demonstrate your enthusiasm for customer service. Be sure to express your passion for helping others and your eagerness to thrive in a fast-paced environment during the interview.
✨Highlight Relevant Experience
Even if you don't have direct experience in telecoms or IT, think about any previous roles in customer service or call centres. Share specific examples of how you've successfully handled customer queries or resolved issues to showcase your skills.
✨Prepare for Technical Questions
While full training will be provided, having a basic understanding of telecoms or IT can set you apart. Brush up on common technical terms and concepts related to the role, so you can confidently discuss them if asked.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, training processes, or progression opportunities within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
