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- Tasks: Join our team as a Hire Desk Controller, processing orders and supporting customer queries.
- Company: CBW is a well-established company in Glasgow, known for its excellent service and team culture.
- Benefits: Enjoy a salary up to £30,000, BUPA healthcare, life assurance, and 25 days holiday.
- Why this job: Be part of a supportive team, develop your skills, and contribute to a culture of compliance and sustainability.
- Qualifications: GCSEs in English and Maths; experience in the hire industry is a plus but not essential.
- Other info: Work Monday to Friday, with opportunities for training and development.
The predicted salary is between 24000 - 30000 £ per year.
CBW has a new opportunity for a Hire Desk Controller to join an established team in Glasgow.
Hours of work: 37.5 hours Monday to Friday.
You’ll be responsible for processing hire and sales transactions efficiently, handling incoming calls, and supporting the resolution of customer queries.
Duties & Responsibilities:
- Prepare customer quotations and process orders efficiently, ensuring a first-class customer experience.
- Develop a good working knowledge of the product range through training and ongoing development.
- Promote and embed a culture of compliance with health, safety, wellbeing, and sustainability policies.
- Respond promptly to enquiries, keeping customers updated via email or telephone.
- Support the cross-hire and purchasing of products from an approved supplier list, working closely with internal product managers.
- Complete associated administrative tasks to support the wider Customer Service team.
To be considered:
We are seeking a motivated and detail-oriented individual who enjoys working as part of a team. The ideal candidate will have:
- GCSEs (or equivalent) in English and Mathematics
- Experience in the hire industry (preferred but not essential)
- Excellent written and verbal communication skills
- High attention to detail and strong numeracy
- Good IT skills, particularly Microsoft Excel
- The ability to build and maintain relationships across all levels
Salary & Benefits
Salary up to £30,000
- Contributory pension
- BUPA healthcare
- Life assurance
- 25 days of holiday (with increases based on service)
- Holiday purchase scheme
Hire Desk Controller employer: CBW Staffing Solutions
Contact Detail:
CBW Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Familiarise yourself with the hire industry and the specific products offered by the company. This knowledge will help you engage confidently with potential employers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves handling customer queries and preparing quotations, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed administrative tasks in previous roles. This will highlight your ability to handle the associated tasks required in this position.
✨Tip Number 4
Network with professionals in the hire industry, either through LinkedIn or local events. Building relationships can provide valuable insights and potentially lead to referrals for the Hire Desk Controller position.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any roles related to the hire industry. Emphasise your communication skills and attention to detail, as these are key for the Hire Desk Controller position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your skills align with the job description. Mention specific examples of how you've provided excellent customer service or handled administrative tasks in previous roles.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly your proficiency in Microsoft Excel. If you have experience with processing orders or handling customer queries, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at CBW Staffing Solutions
✨Know the Product Range
Familiarise yourself with the company's product range before the interview. This will help you answer questions confidently and demonstrate your interest in the role.
✨Showcase Your Communication Skills
Since the role involves handling customer queries, be prepared to showcase your excellent written and verbal communication skills. Practice articulating your thoughts clearly and concisely.
✨Highlight Attention to Detail
Emphasise your attention to detail during the interview. You can mention specific examples from your past experiences where your meticulousness led to successful outcomes.
✨Demonstrate Team Spirit
As the role requires working as part of a team, be ready to discuss your previous teamwork experiences. Share how you contributed to team success and maintained positive relationships with colleagues.
