IT Helpdesk Desktop Support Analyst

Help Desk – Desktop Support AnalystLocation: London (occasional travel required)Competitive Salary + Comprehensive BenefitsWe\’re currently working with a prestigious global investment and advisory firm to find an experienced Help Desk – Desktop Support Analyst I for their London office. This is an exciting opportunity to join an employee-owned organization known for its client-first culture, strong values, and forward-thinking approach to technology and service delivery.In this role, you’ll be the face of the IT team — providing critical desktop and remote support to internal users across multiple global locations. You’ll troubleshoot a wide range of technical issues, contribute to process improvements, and ensure seamless onboarding experiences for new employees.What You\’ll Be Doing:Providing top-tier IT support (in-person, phone, remote) to employees at all levelsTroubleshooting and resolving desktop, mobile, printing, and network issuesManaging user accounts via Active Directory and working within an enterprise Windows environmentSupporting software deployment, patching, and security remediationManaging hardware assets and supporting onboarding/offboarding proceduresCollaborating with vendors, contractors, and building management on IT installationsWorking closely with the broader tech team across international locationsYou’ll Thrive In This Role If You’re:Customer-focused with strong interpersonal and communication skillsA self-starter with solid time management and task ownership abilitiesA natural problem-solver with a structured approach to troubleshootingTechnically versatile — from Windows/macOS to mobile devices and enterprise systemsA team player who works well in a hybrid global support environmentRequirements:3+ years of professional IT support experience (remote and onsite)Experience imaging Windows and macOS systemsProficiency with Active Directory, Citrix, and network troubleshootingFamiliarity with endpoint management, printing issues, and mobile device supportExperience managing third-party vendors and technical installationsPreferred:Exposure to ITIL practices and enterprise security processesStrong analytical and creative problem-solving skillsExperience with remote and on-call support setupsBachelor\’s degree or equivalent experience in a technical fieldBenefits Snapshot:Private medical insurance (including vision), dental, and critical illness coverWellness incentives, gym discounts, in-house fitness eventsGenerous parental leave and family support programsPension scheme, income protection, and life assuranceCycle-to-work scheme, season pass loans, and moreOpportunities for international travel and career growthReady to take the next step in your IT career? Apply now to join a truly collaborative, mission-driven team where your contribution will be seen, valued, and supported.