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- Tasks: Join our team to provide top-notch customer service and technical support in Spanish.
- Company: Work with a leading international DIY brand known for quality products.
- Benefits: Enjoy a full-time hybrid role with flexible working options.
- Why this job: Be part of a dynamic team, solve real problems, and build lasting customer relationships.
- Qualifications: 1-2 years of customer service experience and fluency in Spanish required.
- Other info: Applications will be reviewed promptly; expect feedback within 72 hours.
The predicted salary is between 24000 - 36000 £ per year.
Sue Ross Recruitment are working with a leading international company, who are manufacturers of a well-known DIY brand. They are currently recruiting for a Spanish-speaking Customer Service Representative to join their busy customer service team. This is a full-time hybrid role. You will be responsible for providing first class customer service/technical guidance and supporting both internal and external customers.
Responsibilities may include solving problems, researching complex information, and building customer relationships. Key duties:
- Receiving customer orders via incoming mail, telephone, and/or electronic contact regarding the organisation's products and/or services
- Works to ensure all orders received are entered into the ERP by order cut-off time.
- Resolving questions and complaints within set timeframes
- Assisting with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
- Identifying customer issues that need to be escalated to management in a timely fashion.
- Developing and reviewing correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
- Building relationships with internal departments to ensure best service to end customer is achieved.
Required Skills and Experience:
- 1-2 years of progressive customer service experience.
- Providing high standards of customer service
- Resolving customer problems and concerns
- Working with other departments and divisions
- IT skills; ERP (SAGE and/or SAP beneficial), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.
- Having positive influence in the team
- Fluency in Spanish
Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Spanish Customer Service Representative employer: Sue Ross Recruitment Ltd
Contact Detail:
Sue Ross Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish Customer Service Representative
✨Tip Number 1
Familiarise yourself with the DIY products offered by the company. Understanding their product range will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Brush up on your Spanish language skills, especially in a customer service context. Practising common phrases and technical vocabulary related to customer service can give you an edge when communicating with customers.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think of examples from your past experience where you've successfully resolved customer issues or collaborated with other departments, as these are key aspects of the role.
We think you need these skills to ace Spanish Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you provided technical guidance or resolved customer issues. Emphasise your fluency in Spanish and any relevant IT skills, such as experience with ERP systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer complaints or built relationships in previous positions. This is your chance to showcase your personality and communication skills.
Highlight Relevant Skills: When filling out your application, ensure you clearly list your skills that match the job description. Focus on your ability to work under pressure, resolve problems efficiently, and collaborate with other departments to enhance customer service.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Sue Ross Recruitment Ltd
✨Brush Up on Your Spanish
Since the role requires fluency in Spanish, make sure to practice your language skills before the interview. Be prepared to answer questions in Spanish and demonstrate your ability to communicate effectively with customers.
✨Know the Company and Its Products
Research the DIY brand and its products thoroughly. Understanding their offerings will help you answer questions confidently and show your genuine interest in the company during the interview.
✨Prepare for Customer Scenarios
Think of examples from your previous customer service experience where you successfully resolved issues or built relationships. Be ready to discuss these scenarios and how they relate to the responsibilities of the role.
✨Familiarise Yourself with ERP Systems
Since the job involves working with ERP systems like SAGE or SAP, it’s beneficial to have a basic understanding of how these systems work. If you have experience with them, be sure to highlight this during your interview.
