Senior Customs Brokerage Clerk

• Lead the overall brokerage commercial strategy, identifying opportunities for growth and improvement.

• Develop suite of standard brokerage products, marketing materials and pricing models.

• Collaborate with the Key Account Directors and Business Development teams to drive new opportunities.

• Support all brokerage related opportunities and pipeline development.

• Present monthly update to the Board, presenting key statistics, opportunities and strategic recommendations.

• Attend customer visits to develop relationships, gain insights, and generate opportunities.

• Act as the primary point of escalation for complex operational issues, providing guidance and solutions.

• Conduct regular audits of customer processes to identify gaps, risks, and opportunities for optimization.

• Support onboarding of new business in alignment with account owner and onboarding team.

• Support and lead review of internal and customer SOPs.

The ideal candidate will have extensive experience supervising Customs Brokerage teams, with at least 5 years of Freight Forwarding experience., * 5+ years in Customs Brokerage/Freight Fording

• Exceptional communication skills

• Ability to work in a fast-paced environment

• Experience dealing with SOP reviews

• Capable of working alone, and presenting to Board Members

• Attention to detail