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- Tasks: Lead and mentor a team while enhancing client engagement and satisfaction.
- Company: Join a respected pensions organisation with a strong reputation in the industry.
- Benefits: Enjoy competitive salary, professional development opportunities, and a supportive work culture.
- Why this job: Shape client strategies and drive innovation in a dynamic environment with high-profile clients.
- Qualifications: Must have proven experience in DC relationship management and strong technical knowledge of DC legislation.
- Other info: This is a newly created leadership role offering significant growth potential.
The predicted salary is between 43200 - 72000 £ per year.
We’re excited to be recruiting for this senior role on behalf of a well-established and highly respected pensions organisation. This newly created leadership role is a fantastic opportunity for a senior pensions professional with deep experience in DC CRM.
You’ll play a pivotal role in shaping and delivering the DC client engagement and retention strategy, driving client satisfaction, service innovation, and growth across a diverse and high-profile client portfolio.
Day-to-day you will be:
- Managing and mentoring a team of CRMs
- Acting as a DC subject matter expert for both internal teams and sponsoring employers
- Supporting new business pitches and managing relationships with newly onboarded DC clients
- Presenting the DC proposition at client meetings
- Driving service improvements in response to client feedback
- Identifying opportunities to enhance revenue
Candidate must haves:
- Proven experience in DC relationship management within trust-based schemes, a DC consultancy, or a platform provider
- Strong technical understanding of DC legislation, governance, and investment options
Contact Detail:
JobFlurry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director - DC Client Relations
✨Tip Number 1
Network with professionals in the pensions industry, especially those who have experience in DC client relations. Attend relevant conferences or webinars to connect with potential colleagues and learn about the latest trends in the field.
✨Tip Number 2
Showcase your expertise by engaging in discussions on platforms like LinkedIn. Share insights on DC legislation and governance, which can help you establish yourself as a thought leader in the space and attract attention from hiring managers.
✨Tip Number 3
Prepare for interviews by familiarising yourself with the specific challenges and opportunities faced by the organisation you're applying to. Tailor your responses to demonstrate how your experience aligns with their goals in client engagement and retention.
✨Tip Number 4
Consider reaching out to current or former employees of the organisation to gain insights into their culture and expectations. This can help you tailor your approach and show that you understand their values during the interview process.
We think you need these skills to ace Associate Director - DC Client Relations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in DC relationship management. Focus on specific achievements and responsibilities that align with the job description, such as managing teams or driving client satisfaction.
Craft a Compelling Cover Letter: In your cover letter, emphasise your deep experience in DC CRM and how it relates to the role. Mention your understanding of DC legislation and governance, and provide examples of how you've driven service improvements in previous roles.
Showcase Leadership Skills: Since this is a senior role, be sure to highlight your leadership and mentoring experience. Discuss how you've successfully managed teams and supported new business pitches in your previous positions.
Prepare for Interviews: If you get invited for an interview, prepare to discuss your technical understanding of DC investment options and governance. Be ready to share specific examples of how you've enhanced client engagement and retention strategies.
How to prepare for a job interview at JobFlurry
✨Showcase Your Expertise
Make sure to highlight your deep experience in DC relationship management. Be prepared to discuss specific examples of how you've successfully managed client relationships and driven satisfaction in previous roles.
✨Demonstrate Leadership Skills
As this role involves managing and mentoring a team, be ready to share your leadership experiences. Discuss how you've supported your team in achieving their goals and how you approach mentoring in a professional setting.
✨Prepare for Technical Questions
Given the strong technical understanding required for this position, brush up on DC legislation, governance, and investment options. Be prepared to answer questions that assess your knowledge in these areas.
✨Engage with Client-Centric Examples
Since the role focuses on client engagement and retention, think of specific instances where you've improved client satisfaction or driven service innovation. Use these examples to illustrate your ability to enhance revenue and client relationships.
