Job Profile
Property Claims Handler
An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.
As a Property Claims Handler you will:
Answer incoming telephone calls and deal with incoming electronic instructions.
Liaise with customers, clients, insurers via the telephone, email and in writing.
Handle and resolve insurance related technical questions from clients.
Monitor the progress of new and existing claims within strict deadlines.
Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.
Applicant Requirements
Experience required:
Buildings/Property Claims handling experience cradle to grave – Essential
Excellent customer services skills within a telephone environment – Essential
Be able to work within a targeted environment – Essential
Diary management experience – Essential
Experience of booking and arranging appointments – Essential
The ability to manage and prioritise own workload – Essential
Experience of handling and dealing with challenging situations – Essential
Experience of handling complaints – Essential
Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact
Salary & Benefits:
up to £28,000 per annum
plus flexi benefits including 25 days holiday plus the option to buy additional
support towards industry qualifications, retailer discounts etc.
remote working
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