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For Companies At a Glance
- Tasks: Be the go-to person for clients, managing queries and ensuring top-notch service.
- Company: Join Goodman Masson, a leading recruitment agency in Finance and Technology, based in London.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make an impact in a fast-paced team while working with prestigious clients in finance.
- Qualifications: 5+ years in Prime services, strong communication skills, and a knack for multitasking required.
- Other info: Work in a vibrant team of 180, with a focus on innovation and client satisfaction.
The predicted salary is between 43200 - 72000 £ per year.
We’re working with a global leader in financial services to identify an experienced and motivated Client Service professional to join their growing Prime Brokerage business in London. This is an exciting opportunity to become the dedicated point of contact for a portfolio of hedge funds, asset managers, and other institutional clients across both Synthetic and Cash Prime. As part of a high-performing team within a dynamic, fast-growing division, you’ll take ownership of day-to-day client interactions, support onboarding, and coordinate internal functions to deliver exceptional service.
Key Responsibilities:
- Act as the single point of contact for Prime clients, managing day-to-day operational queries and requests
- Support account management tasks including margin issuance, cash balances, and trade reporting
- Coordinate internally with product, risk, operations, and legal to ensure seamless client delivery
- Understanding and valuing all business and transaction related risks, including market, credit, operational, compliance, legal, regulatory and reputation risk
- Assist with client onboarding and transition processes as needed
- Manage and prioritise high volumes of queries with a disciplined, risk-conscious approach
Requirements:
- 5+ years’ direct Prime experience dealing with clients; ideally hedge funds, asset managers or retail aggregators
- Demonstrates a strong understanding of Prime operations, including front to back trade flows and lifecycle events
- Ability to prioritise both internal and external queries and multitask effectively
- Disciplined and active approach to risk management is essential
- Demonstrates high levels of organisational and project management skills
- Ability to work in a team with excellent written and oral communication skills
- Commercial awareness - demonstrates ability to see, understand and advise on markets from a business perspective, establishing credibility, trust, and respect from our Prime clients
- Must be proficient with all Microsoft Office tools
Prime Client Service Manager employer: Goodman Masson
Contact Detail:
Goodman Masson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prime Client Service Manager
✨Tip Number 1
Familiarise yourself with the specific needs and challenges faced by hedge funds and asset managers. Understanding their operational queries and how they interact with Prime Brokerage services will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Network with professionals in the financial services industry, particularly those who work in Prime Brokerage. Attend relevant events or webinars to build connections and gain insights that could be beneficial during interviews.
✨Tip Number 3
Demonstrate your understanding of risk management in your conversations. Be prepared to discuss how you have effectively managed risks in previous roles, as this is crucial for the position.
✨Tip Number 4
Showcase your organisational and project management skills by preparing examples of how you've successfully handled high volumes of queries in past roles. This will illustrate your ability to multitask and prioritise effectively.
We think you need these skills to ace Prime Client Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client service and Prime operations. Emphasise your understanding of hedge funds and asset management, as well as any specific achievements that demonstrate your ability to manage client relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the financial services industry. Mention your 5+ years of experience and how it aligns with the responsibilities of the Prime Client Service Manager position. Be sure to convey your understanding of risk management and operational queries.
Highlight Key Skills: In your application, clearly outline your organisational and project management skills. Provide examples of how you've successfully prioritised tasks and managed high volumes of queries in previous roles, demonstrating your ability to multitask effectively.
Showcase Communication Skills: Since excellent written and oral communication skills are essential for this role, ensure your application reflects this. Use clear and concise language, and consider including examples of how you've communicated complex information to clients or stakeholders in the past.
How to prepare for a job interview at Goodman Masson
✨Understand the Prime Brokerage Landscape
Before your interview, make sure you have a solid grasp of what Prime Brokerage entails. Familiarise yourself with the key players in the market, the services offered, and current trends. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Prepare for Client Interaction Scenarios
Since the role involves being the single point of contact for clients, be ready to discuss how you would handle various client scenarios. Think about past experiences where you successfully managed client queries or resolved issues, and be prepared to share these examples during the interview.
✨Highlight Your Risk Management Skills
Given the emphasis on risk management in the job description, be prepared to discuss your approach to identifying and mitigating risks. Share specific examples from your previous roles where you effectively managed operational, compliance, or market risks to reassure the interviewer of your capabilities.
✨Showcase Your Teamwork and Communication Skills
The role requires excellent communication and teamwork abilities. Be ready to provide examples of how you've collaborated with cross-functional teams in the past. Highlight any experiences where your communication skills helped facilitate smooth operations or improved client relationships.
