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For Companies At a Glance
- Tasks: Lead IT support teams to deliver top-notch service for our clients.
- Company: Join a dynamic company focused on innovative cloud solutions and customer satisfaction.
- Benefits: Enjoy flexible working options, professional development opportunities, and a vibrant team culture.
- Why this job: Be part of a supportive environment where your skills can shine and make a real impact.
- Qualifications: Experience in service delivery management and strong analytical skills are essential.
- Other info: Opportunity to mentor and guide a talented team while advancing your career.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a Technical Service Manager to assist the Head of Global Service Delivery in ensuring that the Cloud Operations & End User Computing teams consistently provide an expert, efficient, and highly customer-focused IT support service to our Managed Service Clients’ user community within agreed service levels, managing reported incidents and requests throughout the incident lifecycle. The Technical Manager will provide guidance, technical advice, and mentoring to other members of the team ensuring all processes are followed each and every time, to the requisite level of detail, to ensure a high quality support service. The manager will also act as one of the deputies in the absence of the Head of Service Delivery, acting as a first point of contact for technical escalations where necessary, whether scheduled or ad hoc, as defined by the Head of Service Delivery.
Required Skills
- Demonstrates a breadth & depth in knowledge of Service Delivery Management Standards & practices
- Experienced in managing teams in order to deliver high quality outcomes
- Experience in managing the development and delivery of custom workflows in ServiceNow is required, as well as experience in integrating multiple disparate data feeds into consolidated reports using PowerBI is highly desirable.
- Deep understanding of ITIL service management lifecycle
- Experience of managing supplier relationships
- Strong stakeholder management skills
- A proven Customer Relationship Management experience
- A logical thinker with strong analytical skills, excellent written, verbal and presentation skills
- Takes ownership of problems and proactively resolves them
- Azure and M365 experience, Intune, AD, Autopilot, 365 Admin centres
Contact Detail:
Anonymous Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Service Manager
✨Tip Number 1
Familiarise yourself with ITIL service management principles, as a deep understanding of these practices is crucial for the role. Consider obtaining relevant certifications or attending workshops to demonstrate your commitment and knowledge in this area.
✨Tip Number 2
Showcase your experience with ServiceNow and PowerBI by preparing specific examples of how you've managed custom workflows and integrated data feeds in previous roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Highlight your stakeholder management skills by discussing instances where you've successfully navigated complex relationships or resolved conflicts. This will demonstrate your ability to maintain strong supplier relationships and manage customer expectations.
✨Tip Number 4
Prepare to discuss your analytical thinking and problem-solving abilities during the interview. Think of specific challenges you've faced in IT support and how you took ownership to resolve them, as this aligns perfectly with the responsibilities of the Technical Service Manager.
We think you need these skills to ace IT Technical Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service delivery management, particularly any roles where you've managed teams or delivered high-quality outcomes. Include specific examples of your work with ServiceNow and PowerBI.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of ITIL service management and your experience in managing supplier relationships. Use this opportunity to showcase your analytical skills and how you take ownership of problems.
Highlight Technical Skills: Clearly outline your technical skills related to Azure, M365, Intune, AD, and autopilot. Mention any certifications or training that demonstrate your expertise in these areas, as they are crucial for the role.
Showcase Stakeholder Management: Provide examples of your strong stakeholder management skills in your application. Discuss how you've successfully managed customer relationships and resolved issues, demonstrating your ability to communicate effectively with various stakeholders.
How to prepare for a job interview at Anonymous
✨Showcase Your Service Delivery Knowledge
Make sure to highlight your understanding of Service Delivery Management Standards and practices during the interview. Be prepared to discuss specific examples of how you've implemented these standards in previous roles.
✨Demonstrate Team Management Experience
Since the role involves managing teams, share your experiences in leading teams to deliver high-quality outcomes. Discuss any challenges you faced and how you overcame them to ensure team success.
✨Prepare for Technical Questions
Expect questions related to ServiceNow and PowerBI, as these are crucial for the role. Brush up on your knowledge of custom workflows in ServiceNow and be ready to explain how you've integrated data feeds into reports using PowerBI.
✨Exhibit Strong Stakeholder Management Skills
Be ready to discuss your experience in managing supplier relationships and stakeholder expectations. Provide examples of how you've successfully navigated complex situations and maintained positive relationships with clients.
