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For Companies At a Glance
- Tasks: Manage property claims, liaise with clients, and resolve insurance queries.
- Company: Join a dynamic loss adjusting organisation known for innovative building claims solutions.
- Benefits: Enjoy a salary up to £28,000, 25 days holiday, and flexible benefits.
- Why this job: Be part of a vibrant team making a real impact in people's lives during tough times.
- Qualifications: Experience in property claims handling and excellent customer service skills are essential.
- Other info: Opportunity to work in a fast-paced environment with a focus on personal development.
The predicted salary is between 22400 - 28000 £ per year.
An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.
As a Property Claims Handler you will:
- Answer incoming telephone calls and deal with incoming electronic instructions.
- Liaise with customers, clients, insurers via the telephone, email and in writing.
- Handle and resolve insurance related technical questions from clients.
- Monitor the progress of new and existing claims within strict deadlines.
- Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
- Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.
Experience required:
- Buildings/Property Claims handling experience cradle to grave - Essential
- Excellent customer services skills within a telephone environment - Essential
- Be able to work within a targeted environment - Essential
- Diary management experience - Essential
- Experience of booking and arranging appointments - Essential
- The ability to manage and prioritise own workload - Essential
- Experience of handling and dealing with challenging situations - Essential
- Experience of handling complaints - Essential
- Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact
Salary & Benefits: up to £28,000 per annum plus flexi benefits including 25 days holiday plus the option to buy additional.
Property Claims Handler employer: Adjusting Appointments Limited
Contact Detail:
Adjusting Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Handler
✨Tip Number 1
Familiarise yourself with the common types of property claims, such as those related to fire, flood, and water damage. Understanding these scenarios will help you speak confidently about your experience and how you can effectively manage similar cases.
✨Tip Number 2
Brush up on your customer service skills, especially in handling challenging situations. Prepare examples from your past experiences where you've successfully resolved complaints or difficult interactions, as this will demonstrate your ability to empathise with clients.
✨Tip Number 3
Get comfortable with diary management and prioritising tasks. You might want to create a mock schedule for managing multiple claims to showcase your organisational skills during any discussions or interviews.
✨Tip Number 4
Network with professionals in the insurance and claims handling industry. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Property Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in property claims handling. Use specific examples that demonstrate your ability to manage a caseload, handle customer inquiries, and resolve complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your experience in a targeted environment. Mention your ability to handle challenging situations and your empathy towards clients who have experienced losses.
Highlight Relevant Experience: In your application, emphasise your 'cradle to grave' claims handling experience. Detail your familiarity with liaising with customers, insurers, and third-party suppliers, as well as your diary management skills.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A polished application reflects your attention to detail, which is crucial in the role of a Property Claims Handler.
How to prepare for a job interview at Adjusting Appointments Limited
✨Showcase Your Claims Experience
Make sure to highlight your previous experience in handling property claims. Be prepared to discuss specific cases where you managed claims from start to finish, demonstrating your understanding of the process and your ability to make decisions regarding liability.
✨Demonstrate Excellent Communication Skills
Since the role involves liaising with customers, clients, and insurers, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've effectively handled challenging conversations in the past.
✨Prepare for Technical Questions
Expect to face technical questions related to insurance claims. Brush up on common issues and scenarios that arise in property claims handling. Being knowledgeable will not only impress the interviewers but also show your commitment to the role.
✨Emphasise Your Empathy Skills
Given the sensitive nature of dealing with clients who have experienced losses, it's important to convey your empathy. Share examples of how you've supported clients through difficult situations, showcasing your ability to handle complaints and provide reassurance.
