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- Tasks: Support residents by providing exceptional customer service and creating a welcoming community.
- Company: Student Roost is dedicated to enhancing student living experiences across the UK.
- Benefits: Enjoy flexible remote work, competitive pay, and opportunities for overtime.
- Why this job: Join a caring team that values inclusivity and helps students feel at home.
- Qualifications: No specific experience required, just a passion for great customer service.
- Other info: This is a part-time, fixed-term role with regular evening and weekend shifts.
The predicted salary is between 10000 - 12500 £ per year.
Location: Belfast
Salary: £12,261.60 with overtime paid at 1.25 x hour rate
Hours: Average of 18 hours per week (contracted to 1,248 hours annually) between 8am to 8pm. Evenings and weekend working is regular.
About Student Roost: Student living is about so much more than just a room; it's about a Customer Service Advisor being at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
If you're passionate about delivering great customer service and want to be part of a team that truly cares, we'd love to hear from you!
Please note, successful applicants will be subject to a DBS check.
As a Disability Confident Committed Employer, we're committed to building an inclusive, diverse, and supportive workplace where everyone can thrive.
If you're looking for a role where you can bring your whole self to work and help create a home away from home for students, we'd love to have you on board. Apply now and take the first step towards a rewarding career with Student Roost.
Customer Service Advisor (Part-time), Fully Remote employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Part-time), Fully Remote
✨Tip Number 1
Familiarise yourself with the values and mission of Student Roost. Understanding their commitment to creating a supportive community for students will help you align your responses during interviews and demonstrate your passion for customer service.
✨Tip Number 2
Prepare examples from your past experiences that showcase your ability to handle customer inquiries and resolve issues effectively. Highlighting specific situations where you went above and beyond for customers can set you apart from other candidates.
✨Tip Number 3
Since this role involves evening and weekend shifts, be ready to discuss your availability openly. Showing flexibility and a willingness to work during these times can make you a more attractive candidate.
✨Tip Number 4
Research common customer service scenarios and best practices. Being able to discuss how you would handle various situations can demonstrate your readiness for the role and your proactive approach to problem-solving.
We think you need these skills to ace Customer Service Advisor (Part-time), Fully Remote
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a compelling personal statement that showcases your passion for customer service. Mention specific experiences where you have gone above and beyond to support customers, as this will resonate with the values of Student Roost.
Highlight Relevant Skills: Make sure to emphasise skills that are particularly relevant to the role, such as communication, problem-solving, and teamwork. Use examples from previous roles or experiences to demonstrate these skills effectively.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial in a customer service role.
How to prepare for a job interview at Student Roost
✨Understand the Company Culture
Before your interview, take some time to research Student Roost and their values. They emphasise creating a supportive community for students, so be prepared to discuss how you can contribute to that environment.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle queries and provide support is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific situations that may arise in a customer service role, especially those related to student living.
✨Highlight Your Flexibility
Since the role requires evening and weekend work, make sure to express your willingness to work these hours. Discuss any previous experiences where you adapted to changing schedules or demands.
