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- Tasks: Support residents and create a welcoming community experience.
- Company: Student Roost is dedicated to providing exceptional student living experiences.
- Benefits: Enjoy flexible remote work, competitive pay, and overtime opportunities.
- Why this job: Join a caring team and make a real impact in students' lives.
- Qualifications: Passion for customer service; DBS check required.
- Other info: Part-time role with regular evening and weekend shifts.
The predicted salary is between 10000 - 12500 £ per year.
Customer Service Advisor - 3 month fixed term contract
Location: Belfast
Salary: £12,261.60 with overtime paid at 1.25 x hour rate
Hours: Average of 18 hours per week (contracted to 1,248 hours annually) between 8am to 8pm. Evenings and weekend working is regular.
About Student Roost: Student living is about so much more than just a room. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you!
Please note, successful applicants will be subject to a DBS check.
As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive.
If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board. Apply now and take the first step towards a rewarding career with Student Roost.
Customer Service Advisor - Work from home - Part Time (remote) employer: Student Roost
Contact Detail:
Student Roost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Work from home - Part Time (remote)
✨Tip Number 1
Familiarise yourself with the values and mission of Student Roost. Understanding their commitment to creating a supportive community for students will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare examples from your past experiences that showcase your customer service skills. Think about situations where you went above and beyond to help someone, as this will demonstrate your passion for delivering great service.
✨Tip Number 3
Since the role involves evening and weekend shifts, be ready to discuss your availability openly. Highlighting your flexibility can make you a more attractive candidate for the part-time position.
✨Tip Number 4
Research common customer service scenarios and how to handle them effectively. Being prepared with strategies for resolving issues will show that you are proactive and ready to contribute to the team.
We think you need these skills to ace Customer Service Advisor - Work from home - Part Time (remote)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create a positive experience for residents. Use specific examples from your past experiences to demonstrate your skills and commitment.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or related fields. Include details about your achievements and how you contributed to creating a supportive environment for customers.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Student Roost
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Understand the Company Culture
Research Student Roost and their commitment to creating a supportive community for students. Be prepared to discuss how your values align with theirs and how you can contribute to fostering that sense of community.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might encounter in this role. Prepare responses that demonstrate your problem-solving skills and ability to handle difficult situations with empathy and professionalism.
✨Ask Thoughtful Questions
At the end of the interview, ask insightful questions about the role, team dynamics, or company initiatives. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
