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For Companies At a Glance
- Tasks: Manage daily admin tasks, greet guests, and handle queries with a smile.
- Company: Join a vibrant hotel known for its exceptional customer service and welcoming atmosphere.
- Benefits: Enjoy flexible hours, team events, and opportunities for growth in a dynamic environment.
- Why this job: Be part of a supportive team that values your input and fosters personal development.
- Qualifications: Previous customer service experience is a plus; strong communication skills are essential.
- Other info: Perfect for those who thrive in fast-paced settings and love meeting new people.
The predicted salary is between 22000 - 36000 £ per year.
Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.
Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
Ensure quality and appropriateness of customer service provided.
To maintain Front Office log book and shift reports.
Respond to inquiries and resolve problems in an effective manner.
Ensure all guests receive a swift, smooth, professional and friendly check in and check out.
Ensure quality in all aspects of the job.
Qualifications
- Previous experience in a front desk, receptionist, or customer service role is advantageous.
- Excellent communication and interpersonal skills, with the ability to interact professionally with a diverse range of individuals.
- Strong organizational and multitasking abilities, with attention to detail.
- Proficiency in Microsoft Office suite (Word, Excel, Outlook) and basic computer skills.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Customer-focused mindset with a commitment to delivering exceptional service.
Front Office Executive employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Executive
✨Tip Number 1
Familiarise yourself with the hotel industry and the specific services offered by our establishment. Understanding our unique selling points will help you engage confidently with guests and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by engaging in conversations with a diverse range of people. This will prepare you for the varied interactions you'll have as a Front Office Executive, ensuring you can handle queries and complaints effectively.
✨Tip Number 3
Showcase your organisational skills by volunteering for roles that require multitasking. Whether it's managing events or coordinating schedules, these experiences will highlight your ability to maintain high standards under pressure.
✨Tip Number 4
Get comfortable with Microsoft Office tools, especially Excel and Outlook. Familiarity with these applications will not only boost your confidence but also demonstrate your readiness to handle administrative tasks efficiently.
We think you need these skills to ace Front Office Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front desk or customer service roles. Emphasise your communication skills and any specific achievements that demonstrate your ability to exceed customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to work as a Front Office Executive. Mention how your skills align with the job requirements and provide examples of how you've successfully handled guest queries or complaints in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any other relevant software. Also, mention your organisational skills and ability to multitask, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Front Office Executive.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Customer Service Skills
As a Front Office Executive, your ability to provide exceptional customer service is crucial. Prepare examples from your previous roles where you successfully handled guest queries or complaints, demonstrating your problem-solving skills and commitment to customer satisfaction.
✨Demonstrate Organisational Skills
Highlight your organisational and multitasking abilities during the interview. You might be asked how you prioritise tasks in a busy environment, so think of specific instances where you managed multiple responsibilities effectively.
✨Familiarise Yourself with the Company
Research the hotel and its values before the interview. Understanding their customer service philosophy and any recent news can help you tailor your responses and show genuine interest in the role.
✨Practice Professional Communication
Since excellent communication skills are essential for this position, practice articulating your thoughts clearly and confidently. Consider conducting mock interviews with a friend to refine your interpersonal skills and ensure you come across as professional and approachable.
