Continuous Improvement Support Officer

• To drive fundamental change in our office processes, with a focus on Lean / Six Sigma implementation in a practical manner.

• To continuously improve the service planning, dispatch, execution, and billing processes.

• To liaise with customers to provide a consistently high level of customer service and be able to respond and adapt in a demanding commercial environment.

Main Tasks – Continuous Improvement Support Officer.

• To provide a high standard of service to our customers in line with agreed requirements and expectations and including the following duties:

• Utilize continuous improvement methodologies to improve our service planning, dispatch, execution, and invoicing processes to support customers across the UK and Ireland.

• Work with internal staff to improve processes, implement standard work, and make their work easier, safer, more efficient, and focused.

• Analyse service planning metrics and develop regular reports to track the impact of process improvements on customer satisfaction, efficiency, and cost savings.

• Value stream maps office-based processes, with a focus on the voice of the customer.

• Lead Kaizen events with service planning and associated staff at depots, field service, and customers.

• Deep-dive into processes to gain a fundamental understanding of process failures and successes, and translate that into improvement ideas.

• Deliver training sessions and workshops to upskill staff on continuous improvement tools and techniques, fostering a culture of operational excellence.

• Gather the voice of the customer for key accounts and implement processes to action on that feedback.

• Work with key central service team members, including business services, Master Black Belts, and other groups to share and deploy best practices.

• Identify opportunities to reduce costs and improve efficiency within service planning and execution without compromising customer satisfaction.

• Adhering to Company processes and procedures.

• Observing all safety procedures and instructions and assisting in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects, or damages to Company equipment to your line manager or Health and Safety.

• Carry out assigned tasks and duties safely, following instructions and complying with the company’s safety rules/procedures and regulations and codes of practice.

What our client is looking for in a Continuous Improvement Support Officer., Project Support Officer, Continuous Improvement Officer, Continuous Improvement Lead, Continuous Improvement Administrator

• Bachelor’s degree in business, industrial engineering, or similar.

Working experience:

• Have demonstrable experience in providing excellent customer service and working in an administrative role in a fast-paced commercial environment.

• SAP and/or Salesforce system knowledge would be ESSENTIAL

Competence and skills:

• Possess good I.T. skills.

• Lean Six Sigma training or willingness to attend training.

• Have excellent written and verbal communication skills.

• Be confident and comfortable interfacing with customers, other departments and stakeholders.

• Be self-motivated, capable of working under pressure, and able to operate with minimal supervision.

• Be a good team player and flexible concerning tasks performed.

• Competitive salary £32,000 Per Annum

• Permanent position

• Opportunity for Hybrid working after probation and training period

• 25 days holiday + Bank Holidays, with the ability to buy and sell annual leave each year

• Participation in the Company’s annual bonus scheme

• Private Medical Scheme

• Day shifts Monday to Friday 8 AM to 5 PM (37 hours per week)

• Death in Service Company pension plan

• Company sick pay

• Health Care Scheme

• Cycle to work Scheme