Manager Trainer

Job Description

Management Development Trainer

As a Management Development Trainer, you’ll be the driving force behind the growth and development of our restaurant managers, helping them reach their full potential!

You’ll be the key link between day-to-day management training, our area managers, and the central training team, ensuring every manager gets the tools they need to launch their career in Hickory’s.

With a dedicated area of restaurants under your wing, you’ll take ownership of the training journey for all managers in those venues, making sure that they are keeping the Hickory’s culture at the heart of everything they do, from onboarding all the way through their career.

Your role is all about actively inspiring and developing talent, making sure every manager feels supported and ready to succeed.

This role isn’t just about the day-to-day skills of being a manager in a restaurant; it is just as important that you are inspiring and role modeling the Hickory’s culture in every action and interaction, making sure that our ethos of Southern Hospitality is ingrained into every manager as part of their DNA.

What You\’ll Do

Team Development

• Be the ultimate brand ambassador, embodying our culture and values with a positive attitude every day.
• Champion and deliver an industry-leading Manager In Training (MIT) program that inspires and engages, brings our Hickory’s culture to life, and creates superstar managers that support business growth and succession.
• Represent the brand as an expert, creating exciting initiatives, engaging on social media (HUB), and spotting opportunities to enhance the guest and team experience.
• Be a role model! A cultural ambassador that never accepts excuses or second best. As a champion of high standards, professionalism, and the 5-star experience, you\’ll inspire everyone around you.
• Lead ‘Orientation Days’ for new managers, ensuring they feel welcomed and excited to join the team.
• Oversee management training programs, working with managers and the Learning and Development team to assess training needs and create action plans.
• Design and deliver training programs and masterclasses that will support the growth and development of MITs and management teams.
• Support and develop Management In-Store Trainers (MISTs) to deliver impactful training in restaurants for MITs and existing management teams.
• Review training weekly to provide feedback and make adjustments as needed, ensuring all managers stay on track.
• Ensure all managers complete their online learning modules.

Guest Experience

• Train and coach team members, new and seasoned, on everything from southern hospitality to running a section like a pro.
• Be a role model for delivering outstanding guest service and southern hospitality, whether it’s during a masterclass or a simple smoker tour.
• Review guest experiences, analyze feedback, and refine training programs to ensure every guest has a memorable visit.

Restaurant Operations

• Work with management teams to ensure that Managers In Training (MITs) have training programs built that meet their learning needs and support a pipeline of future stars.
• Support MISTs in designing training plans for MITs that flex around their individual learning needs and the requirements of the business.
• Partner with management teams to support ‘How’s It Going’ chats, probation meetings, and recruitment of new managers.
• Drive the progress of NPS scores within restaurants by encouraging a culture of feedback and improvement.

Learning and Development

• As a trainer in learning and development, focus on delivering five essential areas:
• Effective Communication Skills: enabling individuals to articulate ideas clearly and actively listen.
• Leadership Development: nurturing the capacity to inspire and guide teams toward shared objectives.
• Time Management: ensuring the efficient and productive use of time and resources.
• Adaptability and Problem-Solving: equipping participants with strategies to navigate change and challenges.
• Emotional Intelligence: understanding and managing one\’s emotions and empathizing with others.

Who You Are

Authentic

• Lead with integrity, setting the standard for your team. Hold yourself accountable to targets and deadlines, acting with humility and self-awareness.

Welcoming

• You’re a trusted partner and empathetic communicator, building strong relationships and creating an inclusive environment where everyone’s voice is heard.

Passionate

• You’re a change agent, pushing yourself and the business forward. You’ll create a fun, positive environment while advocating for your own development and that of your team.

Daring

• You embrace challenges, reflect on your delivery, and seek innovative ways to meet goals while staying true to our brand’s values.

Community-Driven

• You’re an advocate for both the internal and external community, encouraging involvement in local initiatives and fostering belonging.

Ready to make an impact, inspire growth, and champion development? Let’s go!

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