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For Companies At a Glance
- Tasks: Join our Post-Sale Shipping team to ensure smooth client experiences and timely communications.
- Company: Sotheby’s is a leading global marketplace for art and luxury, established in 1744.
- Benefits: Enjoy flexible hours, a dynamic work environment, and the chance to work with luxury items.
- Why this job: Be part of a creative culture that values innovation and inclusivity in the art world.
- Qualifications: Ideal candidates should have excellent communication skills and a passion for client service.
- Other info: This is a Zero Hour temporary role, perfect for students seeking flexible work.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.
THE ROLE
Post-Sale Coordinator works as part of a Post-Sale “pod” that is responsible for supporting clients through the post-sale process in accordance with company policies and best practices whilst delivering high-quality client service. This role is currently being advertised as a Zero Hour temporary role.
RESPONSIBILITIES
- Work as part of a Post-Sale Shipping team, ensuring all post-sale actions and SLAs are met in a timely and professional manner.
- Support the wider team with sale related tasks based on client needs and manager prioritization.
- Issuing timely and accurate client communications.
- Escalate any risks or issues impacting client experience within a timely manner and recommended remedial actions.
- Ensure financial transactions (e.g., waiving charges – storage, interest) comply with corporate governance.
- Respond to general client inquiries e.g., general correspondence, phone inquiries, letters etc.
- Partner with other business areas, including Intelcia, to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction.
- Work with the Specialist departments to action and follow up on shipping and collection recommendations for unsold property.
- Participate in project work as requested by Head of Shipping.
- Process and allocate incoming shipping payments to client accounts and perform daily reconciliations to ensure completeness.
- Manage third party payments and the suspense/unidentified account - escalating payments to client accounts receivable managers to assist with resolution.
- Authorise the financial release of property.
- Liaise with internal and external contacts to transfer Temporary Admission Process third party collection authorizations, VAT refunds and resale certificates.
- Assist the front of house Client Service Representatives team when necessary, dealing with client payments and queries in person.
- Arrange the shipping and associated logistics requirements for all outbound property; both domestic and international.
- Monitor and execute quote requests in a timely manner in line with established service levels.
- Prepare automated quotes, process any required changes to quotes, and accept quotes in Sotheby’s systems.
- Obtain quotes from shippers and other related service providers for shipments and select the most suitable option for our internal and external clients.
- Determine where consolidation of property can occur and arrange consolidated shipments to maximize efficiency and minimise cost to the business and our clients.
- Assess and verify the requirements of a proposed shipment, including method of transport, packing, etc.; and enter or validate this information in Sotheby’s systems.
- For all accepted quotes and approved transfers of outbound property, contact vendors and issue instructions for packing, local transportation, shipping and security.
- Respond to and resolve shipping and logistics enquiries/issues, including issues related to licensing and hand carries.
- Monitor the progress of international and domestic outbound shipments of property, conferring with vendors to troubleshoot and rectify problems in a proactive and timely manner whilst ensuring that the relevant parties are kept informed accordingly.
- Responsible for all export license applications for applicable property.
- Liaise with the Shipping Manager to provide input on shippers’ performance of service level requirements and KPIs, along with client issues and feedback.
- Ensure property is shipped in compliance with all applicable laws and regulations.
- Maintain and scan all required documentation associated with shipments in accordance with department procedures.
- Prepare customs documents and submit to the appropriate regulatory bodies or shippers, ensuring the accuracy of the information and its timely submission.
- Ensure timely collection of invoices and payment to appropriate shipping and external services vendors.
IDEAL EXPERIENCE & COMPETENCIES
- Degree holder in relevant field preferred.
- At least 3+ years’ related work experience desirable.
- Excellent client service skills with demonstrated capability in active listening, empathy, service orientation and patience.
- Exemplary written and verbal communication skills and a high level of attention to detail.
- Strong knowledge of logistics, including current domestic and international packing methods, transportation methods and regulatory compliance is advantageous.
- Well presented with a friendly, enthusiastic and welcoming disposition.
- Logical and practical thinking, with excellent resourcefulness and problem-solving skills.
- Existing knowledge of logistics, including current domestic and international packing methods, transportation methods and regulatory compliance is desirable.
- Ability to learn quickly and apply knowledge to new scenarios.
- Understanding of how to escalate to management appropriately to ensure a smooth client experience.
- Comfortable working in a fast paced, deadline driven and reactive environment with the ability to remain calm under pressure.
- Ability to work both independently and to partner with colleagues.
- Prior experience with SAP & Freshdesk is an advantage.
- Strong knowledge of Microsoft Office particularly Word, Excel, Outlook.
- Able to work flexibly and on evenings as and when required.
- A second European language, particularly French, German or Italian, is preferred but not required.
- Prior experience with fine art shipping is desirable.
Post-Sale Shipping Coordinator employer: Sotheby's
Contact Detail:
Sotheby's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post-Sale Shipping Coordinator
✨Tip Number 1
Familiarise yourself with Sotheby’s extensive range of art and luxury categories. Understanding the nuances of different types of art and collectibles will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the art and logistics sectors. Attend industry events or join relevant online forums to connect with people who can provide insights into the role and potentially refer you to opportunities at Sotheby’s.
✨Tip Number 3
Brush up on your knowledge of logistics and shipping regulations, especially those related to fine art. Being well-versed in these areas will set you apart as a candidate who is ready to tackle the challenges of the Post Sale Shipping Coordinator role.
✨Tip Number 4
Prepare for potential interview questions by thinking about scenarios where you've demonstrated excellent client service and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
We think you need these skills to ace Post-Sale Shipping Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and client service. Emphasise any previous roles that involved shipping coordination or working with fine art, as this will resonate with Sotheby’s requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for art and luxury, and explain why you want to work at Sotheby’s. Mention specific skills that align with the job description, such as your knowledge of logistics and client communication.
Showcase Relevant Skills: Highlight your proficiency in Microsoft Office, particularly Excel and Word, as well as any experience with SAP or Freshdesk. If you have language skills, especially in French, German, or Italian, make sure to mention them.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of Post Sale Shipping Coordinator.
How to prepare for a job interview at Sotheby's
✨Know Your Logistics
Familiarise yourself with logistics terminology and processes, especially those related to shipping and transportation. Understanding the nuances of domestic and international shipping methods will show your expertise and readiness for the role.
✨Demonstrate Client Service Skills
Prepare examples that showcase your client service experience. Highlight situations where you actively listened to clients, resolved issues, or went above and beyond to ensure satisfaction, as this role heavily relies on excellent client interactions.
✨Showcase Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This will demonstrate your logical thinking and resourcefulness, which are crucial for handling the fast-paced environment at Sotheby’s.
✨Research Sotheby’s and Its Values
Understand Sotheby’s history, values, and commitment to inclusivity and sustainability. Being able to articulate how your personal values align with the company's mission will make a strong impression during the interview.
