Product Manager - CPE

This is a permanent full-time role for someone with a strong organisational background, and with experience of residential consumer technology. The role is key as we migrate the TalkTalk Consumer business to a new IT stack, in a dynamic and fast-moving environment. We are seeking a detail-oriented individual with experience of managing multiple interlocking parties to help define and deliver our Value Added Services (VAS) product portfolio across new and existing technology platforms. This is an exciting opportunity to drive a compelling roadmap of new consumer connectivity products and services that meet evolving customer needs, enhances business value, and strengthens our market position.

Key attributes we’re looking for:

• Strong organisational skills
• Knowledge of consumer home technology
• Experience with launching consumer hardware products
• Stakeholder management experience
• Creative problem solver
• Able to collaborate and build a virtual team
• Able to interpret data to reach insights
• Experience of Agile methodologies

The Team:

The VAS team sits within the wider Product, Experience and Digital business unit, enabling delivery against our ambitious 5-year strategic plan. We are critical in supporting the leap to full fibre (FTTP) and to other new all-IP technologies, through the delivery of key added services for customers, such as CPE to enable connectivity in the home, home security and full home WiFi coverage. Providing the best connectivity for our customers is our key priority and we are doing so by looking to provide the best customer value we can in our equipment, maintaining our regulatory position, providing customer lens in the decision making, striving to improve experiences, keeping a close eye on our competition, adopting new modern ways of working and making sure our products are simple, affordable, fair and reliable.

Role Expectations:

The Product Manager – CPE role is accountable for understanding and managing a complex tapestry of different customer CPE, primarily customer Routers, but also boosters and other connectivity units. These are key elements in our service and need to be managed in line with the company business plan and targets. The Product Manager owns the customer experience and works with our technology partners to manage the lifecycle of the units we offer to our customers. This role is accountable for:

• Market and Competitor Knowledge - understanding the movements in the market and in our customer's use of internet connectivity in their homes.
• Working cross-business on development of strategies to support commercial and technical requirements.
• Collaborating with CPE suppliers and building a broad understanding of the technical platforms underpinning the delivery of a quality customer experience.
• Managing small projects with internal and external stakeholders to deliver improvements or updates to our collateral and training for our agents.
• Planning Lifecycle Management of all in-life products including policies for replacement and retirement of devices, involvement in firmware upgrade campaigns, and testing of new devices.
• Work with marketing and sales teams to develop go-to-market strategies, including positioning, messaging, pricing, and launch plans.
• Support product launches through training and collateral creation.
• Foster a culture of continuous feedback and iteration.
• Monitor market trends, customer feedback, and competitor activity to refine and evolve the product offering over time.

Experience and skills:

• Project Management or adjacent experience in a UK consumer context, delivering small and large changes to a complex technology portfolio.
• Knowledge and understanding of broadband CPE.
• Experience of launching new CPE/hardware products.
• Excellent planning, presentation and workload management skills, and the ability to present clear information for decision-makers.
• Comfortable with complex, technical projects.
• Understanding of telcos/ISPs industry and market and relevant technologies.
• Experience in product management methodologies including product discovery, backlog management, prioritisation.
• Excellent analytical and problem-solving skills, with the ability to break down complex problems and identify innovative solutions.
• Strong attention to detail.

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customers we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself. We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.