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- Tasks: Lead a team to manage food and beverage operations on match days.
- Company: Join the iconic Manchester United, where passion meets excellence.
- Benefits: Enjoy discounts, free parking, and accrue holiday pay.
- Why this job: Be part of a high-energy environment that enhances fan experiences.
- Qualifications: Experience in fast-paced food & beverage management is essential.
- Other info: Flexible hours required, especially on match days.
The predicted salary is between 30000 - 42000 £ per year.
1 month ago Be among the first 25 applicants Club & department mission Job Title Match Day Area Manager (Casual) Reports To Public Catering Operations Manager Location: Old Trafford Stadium Complex Department Catering Salary Club & department mission At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success. Role purpose As an Area Manager, you will manage the food and beverage operation across an assigned concourse area and manage the team of Concourse Supervisors and Kiosk Staff within the area. The Area manager will be responsible for ensuring all units operate efficiently and to a high standard, delivering excellent customer service by driving team performance to enhance the overall fan experience. Key Responsibilities Lead and manage a team of Concourse Area Supervisors and kiosk staff, ensuring high levels of performance, engagement, and adherence to operational procedures. Assign roles and responsibilities, monitor performance, and provide support where needed. Ensure strict adherence to food safety, hygiene, and licensing laws. Conduct regular checks to maintain cleanliness and ensure compliance with all relevant regulations across the concourse area. Monitor the service provided by staff, ensuring high standards of customer service, resolving any issues or complaints promptly, and ensuring the overall fan experience is positive. Monitor stock levels to avoid shortages or excess and ensure accurate inventory reporting. Ensure clear communication and collaboration between teams on event days. Supervise the closing down of kiosks, ensuring all procedures are followed, including stock audits, and cleanliness checks. Support the ongoing development of your team by providing training, feedback, and performance reviews. Ensure all team members have the skills and knowledge needed to succeed in their roles. Skills And Experience Previous experience in managing or supervising teams in a high-volume role within a fast-paced food & beverage, retail, or event environment (stadium experience is a plus). Strong understanding of food hygiene, health & safety, and licensing regulations. Flexibility to work irregular hours, including evenings, weekends, and public holidays, specifically on match days. Exceptional customer service skills with the ability to handle customer complaints and operational issues with professionalism and efficiency. Strong communication skills, both verbal and written, with the ability to communicate effectively with team members and senior management. Strong organisational skills and attention to detail, especially in fast-paced service environments. Basic proficiency with point-of-sale systems and stock management software. Our commitment to you At Manchester United, We Recognise That Our People Are At The Heart Of Our Success. That’s Why We Offer a Range Of Rewards Designed To Support Your Professional And Personal Well-being 20% Discount at the Megastore 20% Discount at the Museum & Tours Free Parking Accrue Holiday Pay Safeguarding statement & diversity commitment Manchester United Limited is an Equal Opportunities Employer committed to safeguarding children and adults at risk. This role requires a Disclosure and Barring Service check. We believe in the strength of a diverse and inclusive environment, welcoming applicants from all backgrounds. Diversity, equity, and inclusion are central to our recruitment strategy. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Sales and Business Development Referrals increase your chances of interviewing at Manchester United Foundation by 2x Get notified about new Area Manager jobs in Manchester, England, United Kingdom . 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MatchDay Area Manager employer: Manchester United Ltd
Contact Detail:
Manchester United Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MatchDay Area Manager
✨Tip Number 1
Familiarise yourself with Manchester United's values and mission. Understanding their commitment to excellence both on and off the pitch will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Highlight any previous experience in high-volume food and beverage operations, especially in stadiums or similar environments. Be ready to discuss specific examples of how you've managed teams and ensured excellent customer service under pressure.
✨Tip Number 3
Prepare to demonstrate your knowledge of food hygiene and safety regulations. You might be asked situational questions about how you would handle compliance issues, so having a solid understanding will set you apart.
✨Tip Number 4
Network with current or former employees of Manchester United, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace MatchDay Area Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, particularly in high-volume food and beverage environments. Emphasise any previous roles that involved customer service and operational management.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the club. Mention specific experiences that demonstrate your ability to lead a team and enhance customer satisfaction, aligning with Manchester United's mission.
Showcase Relevant Skills: Clearly outline your understanding of food hygiene, health and safety regulations, and your ability to handle customer complaints. Use examples from past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Match Day Area Manager role.
How to prepare for a job interview at Manchester United Ltd
✨Show Your Passion for the Role
Make sure to express your enthusiasm for working at Manchester United. Talk about your love for football and how it aligns with the club's mission of excellence both on and off the pitch.
✨Demonstrate Leadership Skills
Prepare examples from your past experiences where you successfully managed a team in a fast-paced environment. Highlight how you motivated your team and ensured high standards of performance.
✨Know Your Food Safety Regulations
Brush up on food hygiene, health & safety, and licensing laws relevant to the catering industry. Be ready to discuss how you would ensure compliance in your role as an Area Manager.
✨Prepare for Customer Service Scenarios
Think of potential customer complaints or operational issues that could arise during match days. Prepare responses that showcase your problem-solving skills and commitment to delivering excellent customer service.
