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- Tasks: Join our team to provide friendly service and support customers in-store.
- Company: Co-op has been making things fairer for communities for over 175 years.
- Benefits: Enjoy 31 days holiday, a pension scheme, and a 30% discount on all products.
- Why this job: Be part of a supportive team that values your wellbeing and personal development.
- Qualifications: Great people skills and a genuine care for customer needs are essential.
- Other info: Flexible shifts available, with full training provided and no CV needed to apply.
Location: The Co-operative Food, Bosden Farm Estate; Fulmer Drive, Stockport, SK2 5JL
Pay: £12.30 per hour
Contract: 12 hours per week + regular overtime, permanent part-time contract
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
We’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream – a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at (url removed)/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at (url removed)/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand their commitment to fairness and community support can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your people skills and how you've built positive relationships in previous roles. Think of specific examples where you provided excellent customer service or resolved conflicts.
✨Tip Number 3
Be ready to demonstrate your flexibility regarding shift patterns. Since the role requires varied shifts, showing that you're adaptable and willing to work different hours will be a plus.
✨Tip Number 4
Engage with the local community or Co-op events if possible. Mentioning any involvement in community activities can highlight your commitment to the values that Co-op stands for.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what the Customer Team Member role entails. Pay attention to the key responsibilities and the skills required, such as great people skills and a genuine care for customers.
Highlight Relevant Experience: Even though no CV is needed, you should still think about your past experiences that relate to customer service. Be ready to discuss any relevant roles or situations where you've demonstrated the skills mentioned in the job description.
Prepare for Online Assessments: As part of the application process, you'll need to complete two online assessments. Make sure you set aside around 20 minutes to focus on these tests without distractions, as they are an important part of your application.
Express Your Enthusiasm: In your application, convey your enthusiasm for working at Co-op and your commitment to providing excellent customer service. Mention how you align with their values and your willingness to support the local community.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, it's crucial to demonstrate your genuine care for customers. Prepare examples of how you've provided excellent service in the past, and be ready to discuss how you would handle various customer scenarios.
✨Highlight Teamwork Skills
Co-op values collaboration, so be sure to share experiences where you've worked effectively with others. Discuss how you support colleagues and contribute to a positive team environment, as this will resonate well with the interviewers.
✨Be Flexible and Adaptable
The role requires working varied shifts, so express your willingness to be flexible. Share instances where you've successfully adapted to change or solved problems on the spot, showcasing your positive approach to challenges.
✨Research Co-op's Values
Familiarise yourself with Co-op's commitment to community and inclusivity. Be prepared to discuss how you align with these values and how you can contribute to making the store a welcoming place for everyone.
