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- Tasks: Support students with financial wellbeing and funding, manage applications, and assist with general enquiries.
- Company: Join a dedicated team at a leading university in Birmingham focused on enhancing student experiences.
- Benefits: Enjoy 26 days of annual leave, hybrid working, subsidised healthcare, and free gym membership.
- Why this job: Make a real impact on students' lives while thriving in a fast-paced, supportive environment.
- Qualifications: Empathy, organisation skills, and a passion for helping students are essential; relevant experience is a plus.
- Other info: Applicants should understand safeguarding principles and the PREVENT agenda in education.
The predicted salary is between 26338 - 26942 £ per year.
Location: Birmingham
Salary: £26,338 - £26,942 per annum
Job type: Permanent, Full-time
The Role: We are seeking a dedicated and enthusiastic Student Support Officer (Financial Support) to join our professional team. This varied and rewarding role supports students across both Higher and Further Education, with a particular focus on financial wellbeing and funding support. As part of the Student Services team, you will provide a high-quality front-line service, assisting with enquiries across accommodation, wellbeing, and general student support. A key element of this role is the administration of financial support schemes - you will help assess applications, manage fund payments, and provide vital guidance to students facing financial hardship. You will also be a key contributor to the student experience through your support for Open Days and other engagement activities. If you are highly organised, empathetic, and thrive in a fast-paced student-centred environment, we would love to hear from you. Join us in making a real difference in students' lives.
Benefits:
- Generous allocation of annual leave
- 26 days' paid leave per year
- 12 Bank Holidays & Concessionary Days
- Excellent Local Government Pension Scheme
- Employer Contributions - 20.9%
- Subsidised private healthcare provided by Aviva including a Digital GP Service.
- Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support
- Annual health MOTs with our Registered Nurse
- Excellent staff development opportunities including professional qualification sponsorship
- A variety of salary sacrifice schemes including technology and cycle.
- Heavily-subsidised on-site car parking in central Birmingham
- Hybrid working opportunities
- Free on-site gym membership
Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.
Closing date: Sunday 6th July 2025
Please click APPLY to be redirected to our website to complete an application form.
Student Support Officer (Financial Support) employer: University College Birmingham
Contact Detail:
University College Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Officer (Financial Support)
✨Tip Number 1
Familiarise yourself with the financial support schemes available in higher and further education. Understanding these will not only help you in the role but also show your commitment to supporting students effectively.
✨Tip Number 2
Engage with current students or alumni to gain insights into their experiences with financial support services. This will provide you with valuable perspectives that can enhance your ability to empathise and assist future students.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously. This is crucial in a fast-paced environment where prioritising student needs is key.
✨Tip Number 4
Demonstrate your passion for student welfare by participating in community events or volunteering in educational settings. This experience will highlight your dedication to making a difference in students' lives.
We think you need these skills to ace Student Support Officer (Financial Support)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Student Support Officer (Financial Support) position. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in student support, financial assistance, or similar roles. Use specific examples to demonstrate your ability to assist students facing financial hardship.
Showcase Your Skills: Focus on key skills such as organisation, empathy, and communication. Provide examples of how you've successfully used these skills in past roles, especially in fast-paced environments.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for supporting students and your understanding of financial wellbeing. Make sure to address why you want to work for this particular institution and how you can contribute to their mission.
How to prepare for a job interview at University College Birmingham
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Student Support Officer (Financial Support). Familiarise yourself with financial wellbeing and funding support, as well as how these impact students' lives. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Show Empathy and Communication Skills
As this role involves supporting students facing financial hardship, it's crucial to showcase your empathy and communication skills during the interview. Prepare examples of how you've helped others in similar situations, and be ready to discuss how you would approach sensitive topics with students.
✨Highlight Organisational Skills
Being highly organised is key for this position. Be prepared to discuss your time management strategies and how you prioritise tasks, especially when dealing with multiple student enquiries or financial applications. Providing specific examples from your past experiences can really make you stand out.
✨Engage with the Student Experience
Since you'll be contributing to the student experience through events like Open Days, think about how you can engage with students effectively. Share any relevant experiences you have in event planning or student engagement, and express your enthusiasm for making a positive impact on their university journey.
