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- Tasks: Support customers by managing emails, processing orders, and handling queries.
- Company: Join a well-established client in Much Wenlock with a strong reputation.
- Benefits: Flexible hours, competitive pay at £13.00 per hour, and a supportive team environment.
- Why this job: Gain valuable experience in customer service while working in a dynamic role.
- Qualifications: Strong admin skills, good customer service, and computer literacy required.
- Other info: Part-time or full-time temporary position for 4-6 weeks.
Our popular and well-established client based in Much Wenlock is looking for a part time or full-time temporary customer support, to help the team for around 4-6 weeks. You will be responsible for the company inbox, where you will be monitoring and processing emails, including quotes, orders, queries and you will also be sending the correct paperwork to customers and sending the relevant paperwork to Flightdeck. In addition, you will be referring technical enquiries and queries to the relevant department, logging complaints, taking payments via card processing software or similar for applicable orders, liaising with accounts regarding bacs payments and sending out company samples in the post. As part of this varied role you will be answering calls, managing and checking orders to dispatch, printing picklists for warehouse, liaising with haulers booking direct load vehicles and chasing ETAs, reporting and following up on delayed deliveries, damages and claims.
Ideal Candidate
- Experience as a Strong administrator/Co-Ordinator
- Good Customer Service
- Applied a methodical approach to work
- Accurate in detailing
- Computer Literate
- Flexible and Reliable
- Have the ability to help other departments if required
Hours
Must work a minimum of 4 Days 9-5pm. There is flexibility if required.
Salary
£13.00 per hour
If you are interested in this vacancy, please click to APPLY.
Customer Co-ordinator employer: Pertemps Telford
Contact Detail:
Pertemps Telford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Co-ordinator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you answer customer queries more effectively and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Brush up on your communication skills, both written and verbal. Since you'll be handling emails and calls, being clear and concise will make a great impression on the hiring team.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will highlight your ability to handle the varied responsibilities of the role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Highlight key skills such as customer service experience, administrative skills, and attention to detail that are essential for the Customer Co-ordinator position.
Tailor Your CV: Customise your CV to reflect your relevant experience. Emphasise your previous roles in customer support or administration, and include specific examples of how you've successfully managed tasks similar to those listed in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are a good fit for the position and how your skills align with the company's needs. Be sure to address any specific points mentioned in the job description.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Pertemps Telford
✨Showcase Your Administrative Skills
Make sure to highlight your experience as an administrator or co-ordinator. Be prepared to discuss specific examples of how you've successfully managed tasks like processing emails, handling orders, and liaising with different departments.
✨Demonstrate Customer Service Excellence
Since the role involves significant customer interaction, be ready to share instances where you provided exceptional customer service. Discuss how you handled queries, complaints, and ensured customer satisfaction.
✨Be Methodical and Detail-Oriented
The job requires a methodical approach and accuracy in detailing. During the interview, emphasise your organisational skills and attention to detail by providing examples of how you've maintained accuracy in your previous roles.
✨Prepare for Technical Queries
As you'll be referring technical enquiries to the relevant department, brush up on any technical knowledge related to the industry. Be ready to explain how you would handle such queries and ensure they are directed appropriately.
