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- Tasks: Join our Device Intelligence team as a Customer Support Specialist, helping clients with their needs.
- Company: Ascendion is a forward-thinking company focused on customer success and innovative solutions.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values communication and problem-solving in a fast-paced environment.
- Qualifications: Experience in customer success or account management, with strong communication and organisational skills required.
- Other info: Fluency in English and a basic understanding of IoT products are essential.
The predicted salary is between 28800 - 43200 £ per year.
We are urgently looking for a Customer Support Specialist to join our Device Intelligence team. The ideal candidate will have proven experience in management, organizational and prioritization skills.
Required:
- Experience and/or excellent understanding of Customer Success and/or Account/Relationship Management, ideally with a track record of customer retention and growth.
- Experience and/or understanding of billing and contractual matters in a B2B environment.
- Fluent written and verbal communication in English.
- Excellent communication, listening, and analytical skills.
- Strong time management, organizational, and prioritization skills.
- Basic understanding of IoT products and solutions.
- A structured "can-do" approach to open matters and tasks in demanding environments.
- Methodical and conscientious documentation skills.
- Willingness to develop and identify opportunities for self-improvement.
Customer Support Specialist employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with IoT products and solutions. Understanding the basics will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer success strategies. Be ready to discuss specific examples of how you've retained customers or improved their experience in previous roles.
✨Tip Number 3
Practice your communication skills. Since excellent verbal and written communication is crucial, consider role-playing common customer scenarios to enhance your responses.
✨Tip Number 4
Showcase your organisational skills. Prepare to discuss how you manage your time and prioritise tasks, especially in high-pressure situations, as this is key for the role.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, account management, and any specific skills mentioned in the job description. Use keywords from the job listing to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of customer success and your ability to manage relationships effectively. Mention specific examples of how you've contributed to customer retention and growth in previous roles.
Showcase Communication Skills: Since excellent communication is crucial for this role, consider including a brief section in your application that demonstrates your written and verbal communication skills. This could be a short paragraph summarising your approach to customer interactions.
Highlight Problem-Solving Abilities: In your application, provide examples of how you've tackled challenging situations in customer support or account management. Emphasise your structured approach and willingness to improve, as these traits are highly valued by the employer.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in customer success or account management. Highlight specific examples where you successfully retained customers or contributed to their growth, as this will demonstrate your understanding of the key responsibilities for the role.
✨Demonstrate Strong Communication Skills
Since excellent communication is crucial for a Customer Support Specialist, practice articulating your thoughts clearly and concisely. Be ready to answer questions about how you handle difficult conversations or resolve conflicts with customers.
✨Familiarise Yourself with IoT Products
Having a basic understanding of IoT products and solutions will set you apart from other candidates. Research common IoT applications and be prepared to discuss how they relate to customer support and success.
✨Prepare for Time Management Questions
Expect questions that assess your time management and organisational skills. Think of examples where you successfully prioritised tasks in a demanding environment, and be ready to explain your approach to managing multiple responsibilities.
