At a Glance
- Tasks: Assist customers with travel money needs and process foreign exchange transactions.
- Company: Join Travelex, a leading provider of foreign exchange since 1976.
- Benefits: Enjoy flexible hours, employee discounts, wellness programmes, and up to 25 days holiday.
- Why this job: Be part of a dynamic team that values exceptional customer service and offers growth opportunities.
- Qualifications: Numerical proficiency and strong communication skills are essential; a desire to succeed is key.
- Other info: Flexible shifts available; potential for overtime and monthly bonuses.
Customer Service Advisor - Asda Travel Money, Hartlepool - Part Time
Job Type: Permanent, Part Time
Hours per week: 30 hrs
Salary: £13 hour + On Target Earnings up to 7.5% of base salary
Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly Rota.
Benefits:
- A leading flexible benefits package including but not limited to critical illness, dental insurance, and private medical insurance
- Cycle to Work Scheme and an employee wellness programme that offers wellbeing and financial advice
- A wide range of employee discounts provided by Bravo Benefit
- Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
- 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to buy more days
- Opportunity to earn up to 7.5% monthly bonus on top of base salary for hitting targets
As an integral part of the ASDA Travel Money Team, you will be supporting customers with all their Travel Money needs, from Travel Money to products, and offering great rates. Whether you are heading to Europe or the USA, we are here to take the stress out of Travel, giving customers a great omnichannel experience whether that be customers popping in-store to one of our bureaus or online, we are here to help.
What will you be doing?
- Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
- Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
- Engaging with customers to process all foreign exchange transactions accurately and efficiently.
- Delivering on key performance goals both procedural, operational and customer focused
- Utilising your keen eye for detail to process daily online FX request and deliveries
- Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures
What do I need to have?
- Numerically proficient - You will need to have a firm grasp of numbers as you will be handling large amounts of cash and converting vast amounts of currency regularly daily
- Great communicator - You will find talking with people and building relationships comes naturally to you. You will not only be a great talker, but a good listener who is understanding of people and their needs.
- Desire to succeed - You will have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
What does the interview process look like?
- Step 1 - Our team of Talent Acquisition Partners or Bureau Managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
- Step 2 - You will then be invited to an online interview with one of our Talent Acquisition Partners. Here we will give you more insight into Travelex and the role whilst finding out a bit more about you. Given you would be working with vast amounts of money on a regular basis there will also be a small numerical test too that you will complete.
- Step 3 - If successful you will then be invited to visit the bureau where you will meet with the Bureau Manager face-to-face and have the opportunity to see what the working environment looks like. The Bureau Manager will be able to tell you more about the day-to-day responsibilities and answer any remaining questions you have.
- Step 4 - If the bureau visit goes well, we will reach out and offer the opportunity to join Travelex as our newest employee. If you are unsuccessful, we will still reach out to you to provide detailed feedback.
Please note, as part of the onboarding process, you will be required to clear our reference check company standards. We have a dedicated team who will support you through the process.
About Travelex: We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Retail Sales Assistant | Hartlepool, UK employer: Travelex Foreign Coin Services Limited
Contact Detail:
Travelex Foreign Coin Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant | Hartlepool, UK
✨Tip Number 1
Familiarise yourself with foreign exchange rates and currency conversion. Being knowledgeable about current rates will not only help you in the numerical test during the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about travel experiences. This will help you articulate your thoughts clearly and demonstrate your ability to build relationships, which is crucial for this position.
✨Tip Number 3
Research Travelex and its services thoroughly. Understanding their products and customer service approach will allow you to tailor your responses during the interview and show that you are aligned with their mission.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires adaptability to various shifts, highlighting your willingness to work different hours can set you apart from other candidates.
We think you need these skills to ace Retail Sales Assistant | Hartlepool, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you handled cash or worked in a retail environment, as this will resonate with Travelex's requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and customer service. Mention specific examples of how you've provided excellent service in the past and how you can contribute to Travelex's mission of simplifying access to international money.
Showcase Your Numerical Skills: Since the role requires handling large amounts of cash and currency conversion, highlight any relevant numerical skills or experiences. You might want to mention any previous roles that required accuracy with numbers or financial transactions.
Prepare for the Interview: Research common interview questions for customer service roles and practice your responses. Be ready to discuss how you would handle various customer scenarios, especially those related to travel money services.
How to prepare for a job interview at Travelex Foreign Coin Services Limited
✨Brush Up on Your Numbers
Since you'll be handling large amounts of cash and currency conversions, it's crucial to be numerically proficient. Practise basic calculations and currency conversions to ensure you're comfortable with the numerical test during the interview.
✨Showcase Your Communication Skills
As a Retail Sales Assistant, building relationships with customers is key. Prepare examples of how you've effectively communicated with customers in the past, highlighting your listening skills and ability to understand their needs.
✨Demonstrate Your Desire to Succeed
Travelex values individuals who are driven and passionate about making a difference. Be ready to discuss your career aspirations and how you plan to contribute positively to the team and customer experience.
✨Research Travelex and Its Services
Familiarise yourself with Travelex's products and services, especially those related to travel money. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role and the company.