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- Tasks: Serve customers with a smile, assist with sales, and keep the store tidy.
- Company: Join a vibrant brand that values style, positivity, and inclusivity.
- Benefits: Enjoy 25 days holiday, discounts, and access to wellness resources from day one.
- Why this job: Be part of a fun team that prioritises customer experience and personal growth.
- Qualifications: Customer service experience is a plus, but a positive attitude is key!
- Other info: Flexible hours perfect for students; embrace a culture of equality and respect.
Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do and the values we have. We are Made for Life.
Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces.
Role Overview: You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely attentive and interested in our customers' needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.
Role Responsibilities:
- To both greet and thank customers along with wishing them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with us.
- Provide exceptional service at all times utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales.
- Efficient and attentive service at the tills processing sales, orders and refunds.
- Processing deliveries and helping to get all of the replenishment and new stock onto the shop floor.
- General housekeeping and tidying of the shop floor and back of house.
- Keeping up to date with company activity and promotions.
- Supporting floor moves, sale set ups and launches.
- To abide by all FatFace policies and procedures.
- Ensure GDPR procedures are adhered to at all times.
Competencies:
- To deliver excellent customer service standards focusing on customer needs and satisfaction.
- Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do.
- Align self to companies social and environmental mission and champion any actions that you can directly impact at all times.
- Proactively provide a personal, genuine and authentic approach.
- Acting with integrity, demonstrates a passion for, interest in and understanding of others.
- Values and respects the team at all levels, getting on well with everyone around you.
- Play an active and positive part in the team by embracing every opportunity to be a part of what’s going on.
- Ability to enhance relationships with appropriate use of humour and tailoring your approach for each individual interaction.
- Proactively offer customer alternative ways to buy across our whole multichannel proposition.
- Proactively deliver on all operational standards to maintain expected requirements across all core components including handling deliveries, VM, health and safety, general housekeeping and stock replenishment.
Experience:
- Experience in a customer service environment is desirable but not essential.
- Excellent interpersonal and communication skills.
- Positive can-do attitude.
- Ability to work productively in a high-pressure environment.
- Confidence in taking the initiative and working under own direction at times.
- Team player.
- Great time management.
Benefits of working with us:
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc).
- THRIVE Our learning management system- access from day one with 1000s of pieces of learning.
- Dental Insurance (employee funded).
- Pension scheme.
- EAP support around the clock- UNUM/Retail Trust/Fashion Textiles Support.
- Sick pay allowances.
- Sabbatical leave in line with service.
- Enhanced Family Friendly policies i.e. Maternity Leave.
- Refer a friend scheme.
If this sounds like the opportunity for you then apply today.
York Store Crew (Part-Time) employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land York Store Crew (Part-Time)
✨Tip Number 1
Familiarise yourself with the FatFace brand and its values. Understanding their commitment to equality and inclusion will help you connect with the team and demonstrate your alignment with their mission during any interactions.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. If you have experience in retail or hospitality, think of specific examples where you went above and beyond for a customer, as this will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss how you can contribute to creating a positive shopping experience. Think about ways you can engage customers and enhance their experience, as this role is all about putting the customer first.
✨Tip Number 4
Be ready to demonstrate your teamwork abilities. Since this position requires collaboration with colleagues, think of examples where you've successfully worked as part of a team to achieve a common goal.
We think you need these skills to ace York Store Crew (Part-Time)
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with FatFace's values and mission. Highlight your alignment with their commitment to equality, inclusion, and customer service in your application.
Tailor Your CV: Make sure your CV reflects any relevant experience in customer service, even if it's not extensive. Emphasise your interpersonal skills and positive attitude, as these are key for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the FatFace brand and your understanding of their products. Mention specific examples of how you can contribute to creating a memorable customer experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fatface
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for providing excellent customer service during the interview. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating memorable experiences.
✨Familiarise Yourself with the Brand
Before the interview, take some time to learn about the FatFace brand, its values, and its products. Being knowledgeable about what they offer will help you demonstrate your genuine interest and align yourself with their mission.
✨Emphasise Teamwork and Collaboration
Highlight your ability to work well in a team. Share experiences where you've successfully collaborated with others, as this role requires a positive attitude and the ability to get along with colleagues at all levels.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific customer service scenarios. Think of examples from your past experiences where you demonstrated problem-solving skills and a proactive approach to customer needs.
