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- Tasks: Act as a liaison to provide product information and resolve customer issues.
- Company: Join a dynamic company focused on excellent service and customer satisfaction.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Be part of a team that values relationships and customer care, enhancing your skills.
- Qualifications: High school diploma required; experience with complex needs and CRM systems preferred.
- Other info: Ideal for those who thrive in a fast-paced environment and love problem-solving.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a CSS to act as a liaison to provide product/services information and resolve any emerging problems that our customers or suppliers might face. The CSS will be responsible for the stocks and planning of our brands, as well as the organisation of the logistics of those brands. The aim of this role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high levels of customer satisfaction. With a client and supplier focus, this role is key for the image and reputation of the company.
Responsibilities
- Organisation of logistics.
- Goods in, goods out.
- Manage incoming calls with suppliers, customers or sales team.
- Book material in and out.
- Study our brands and products to understand the needs of the customers.
- Proactively identify and assess customers’ needs to achieve customer satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
Requirements
- Must have a high school diploma or equivalent.
- A bachelor's degree is optional.
- Experience working with individuals with complex needs.
- Experience with Microsoft Excel and Outlook.
- High level of computer literacy.
- Good level of Mathematics.
- Experience managing and controlling sales budgets is desirable.
- Experience with management of stock levels.
- Ability to calculate forecasts, price lists and sales reports.
- Track record of over-achieving quota.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to be in contact with different departments of the company in order to increase the accuracy of the role.
- Ability to multitask, prioritise, and manage time effectively.
- Professionalism, commitment and dedication is expected.
Customer Service Specialist employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with our brands and products before the interview. Understanding what we offer will help you answer questions more confidently and demonstrate your commitment to customer satisfaction.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries and complaints. Role-playing different scenarios can prepare you for the types of interactions you'll have as a Customer Service Specialist.
✨Tip Number 3
Showcase your ability to multitask and manage time effectively. Think of examples from your past experiences where you successfully handled multiple responsibilities, as this is crucial for the role.
✨Tip Number 4
Highlight any experience you have with CRM systems or managing stock levels. Being able to discuss your familiarity with these tools will set you apart from other candidates.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Specialist. Familiarise yourself with logistics management, customer interaction, and problem-solving techniques that are crucial for this position.
Tailor Your CV: Highlight relevant experience in customer service, logistics, and any specific skills mentioned in the job description, such as proficiency in Microsoft Excel and CRM systems. Make sure your CV reflects your ability to handle customer inquiries and manage stock levels.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's needs. Use specific examples from your past experiences to demonstrate how you can contribute to maintaining high levels of customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which are essential qualities for a Customer Service Specialist.
How to prepare for a job interview at JR United Kingdom
✨Know the Company and Its Products
Before your interview, take some time to research the company and its brands. Understanding their products and services will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Prepare for Customer Scenarios
Think of potential customer service scenarios you might face in this role. Be ready to discuss how you would handle difficult situations, resolve complaints, and ensure customer satisfaction. This shows your problem-solving skills and customer orientation.
✨Showcase Your Communication Skills
As a Customer Service Specialist, communication is key. During the interview, practice clear and concise communication. Use examples from your past experiences to illustrate how you've built relationships and trust with customers or suppliers.
✨Demonstrate Your Organisational Skills
Since the role involves logistics and managing stock levels, be prepared to discuss your organisational skills. Share specific examples of how you've successfully managed multiple tasks, prioritised responsibilities, and maintained accuracy in your work.
