Serco -New L3 IT Apprentices

Are you passionate about technology and eager to kickstart your career in IT? Serco is looking for a talented and motivated IT Support Apprentice to join their dynamic team. In this role, you will have the opportunity to learn, grow, and make a real impact in the IT industry.

Serco was founded in the UK in 1929 and is a FTSE top 250 company managing over 500 contracts worldwide. Employing over 50,000 people, they operate internationally across four geographies: UK & Europe, North America, Asia Pacific, and the Middle East.

They have a wealth of experience supporting and guiding apprentices through their programme to become effective IT Support technicians. There is no better place to kick-start your career!

As an IT Apprentice, you will be an essential part of the team, responsible for working on a 1st line support helpdesk to resolve IT queries in line with SLAs. This is a perfect opportunity to develop your IT skills and reach your potential. What are you waiting for? Apply below!

In this role, you’ll work towards your Level 3 Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Providing 1st line helpdesk support to customers
• Logging and responding to tickets on the helpdesk
• Delivering high-quality IT support services in line with SLAs
• Understanding the relationship between work processes and the business
• Answering all contacts within contractual SLAs and meeting KPI targets

Full training and support will be provided by your workplace mentor and the Baltic team.

Salary, Hours & Benefits:

• Salary – £17,000
• Monday – Friday, shifts between 8 AM to 6 PM
• Length of service holiday increases
• Serco benefits package
• Employee assistance service

Desired Qualities, Skills, and Knowledge:

• Passion and interest in IT
• Eager to learn and grow
• Organisational skills
• Ability to use initiative when working independently
• Grade 4/C in Maths GCSE and 5/C in English GCSE

Your Training with Baltic Apprenticeships:

This Level 3 apprenticeship provides the skills, qualification, and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective digital marketer.

With our expert online training and one-to-one support, you’ll learn to create, implement, and analyse successful campaigns as part of a professional marketing team.

Eligibility Criteria:

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.

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