Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the team in managing housing services and lead on consultation and communication.
- Company: Join St Albans City and District Council, dedicated to delivering quality housing services.
- Benefits: Enjoy 26.5 days of annual leave, flexible working, and a Local Government Pension Scheme.
- Why this job: Make a real impact in the community while developing your skills in a supportive environment.
- Qualifications: Degree level education or 3 years of social housing experience required; IT literacy is essential.
- Other info: Evening meetings may be required; role subject to Basic Disclosure Check.
Senior Neighbourhood Management Officer Location: St Albans, AL1 3JE Salary: £41,182 to £45,417 inclusive per year plus essential car user allowance up to 19.7 percent employer pension contribution. Job Type: Permanent full-time (37 hours per week) Flexible working options, Hybrid Working with Partial home working available. About the role In this role you will support the team to manage and deliver a range of housing services to tenants of St Albans City and District Council. This will be through the provision and application of specialist housing skills, knowledge, and expertise, which will support the Council in the delivery of services ensuring compliance with all relevant statutory provisions and corporate policy. About you The postholder will be an expert resource to the Neighbourhood Management Team and lead on all aspects of consultation and communication, strategy and policy as well as managing a small caseload of more complex housing management cases. The post holder will develop positive working relations with colleagues across the council in meeting the objectives of this post. This includes colleagues in Leasehold Management, Regulatory Services and Community Protection amongst others. The postholder will deputise for the Neighbourhood Management Team Leader in their absence. A high level of professionalism, excellent communication and negotiation skills are essential for this role. You must also be confident and have experience in delivering high quality tenancy services to our customers. You must be educated to degree level or will have 3 years previous experience of working in social housing in a front line service managing casework. Working knowledge of relevant legislation and legal procedures relating to tenancy management is essential for this role. A BTEC or equivalent in a Housing related subject is desirable as is demonstrable experience and commitment to tenant involvement and empowerment. You must be IT literate and ideally be able to use a housing software system. You will be required to attend occasional evening meetings and evening working as needed from time to time. There is a requirement for you to also be available as part of the council’s emergency planning arrangements subject to service requirements. Post is subject to a Basic Disclosure Check. St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and award-winning market and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work. In addition to working within a great team and a comprehensive salary you will have access to: • 26.5 days basic annual leave (increasing with service) + bank holidays. • Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions • Flexible working options • Staff Parking Permit • Reimbursement of professional fees • Comprehensive development and training • Discounted membership at selected local sports and fitness centres • Access to discounts and benefits via online platform This post is subject to a Basic Disclosure Check. For an informal discussion, please contact the Neighbourhood management team leader To apply Please select the apply button on the vacancy and follow the steps below: Complete an online application and in the supporting statement section, ensure you explain what you would bring to the role and how you meet the essential criteria in the person specification. Closing date for applications: Monday 10th February 2025 Interviews are scheduled for w/c: Monday 24th February 2025 NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible. You may also have experience in the following: Housing Officer, Housing, Community Development, Housing Support Worker, Neighbourhood Support Officer, Housing Management, Housing and Tenant Manager, Neighbourhood, Coordinator, Housing Coordinator, Social Housing REF-(Apply online only) Senior Neighbourhood Management Officer
Senior Neighbourhood Management Officer employer: St Albans City & District Council
Contact Detail:
St Albans City & District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Neighbourhood Management Officer
✨Tip Number 1
Familiarize yourself with the specific housing services offered by St Albans City and District Council. Understanding their approach and values will help you align your experience and skills with their needs during the interview.
✨Tip Number 2
Network with current or former employees of the council, especially those in the Neighbourhood Management Team. They can provide valuable insights into the team dynamics and expectations for the role.
✨Tip Number 3
Prepare to discuss your experience with tenant involvement and empowerment. Highlight specific examples where you've successfully engaged tenants or improved service delivery in your previous roles.
✨Tip Number 4
Be ready to demonstrate your knowledge of relevant legislation and legal procedures related to tenancy management. This will show your expertise and readiness to handle complex cases effectively.
We think you need these skills to ace Senior Neighbourhood Management Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Senior Neighbourhood Management Officer position. Make sure you can demonstrate how your skills and experience align with the role.
Craft Your Supporting Statement: In the supporting statement section, clearly explain what you would bring to the role. Highlight your relevant experience in social housing, your knowledge of tenancy management legislation, and your communication skills.
Highlight Relevant Experience: Make sure to detail your previous experience managing casework in a front-line service. If you have experience in tenant involvement and empowerment, be sure to include that as well.
Follow Application Instructions: Ensure you complete the online application process correctly. Pay attention to the details provided in the job advert, as the Council reserves the right to reject applications that do not meet their criteria.
How to prepare for a job interview at St Albans City & District Council
✨Showcase Your Housing Expertise
Make sure to highlight your experience in social housing and case management during the interview. Be prepared to discuss specific examples of how you've successfully managed complex housing cases and delivered high-quality tenancy services.
✨Demonstrate Communication Skills
Since excellent communication is essential for this role, practice articulating your thoughts clearly and confidently. Prepare to discuss how you have effectively communicated with tenants and collaborated with colleagues across different departments.
✨Understand Relevant Legislation
Brush up on the relevant legislation and legal procedures related to tenancy management. Be ready to answer questions about how you ensure compliance with statutory provisions and corporate policies in your previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and negotiation skills. Think of situations where you had to navigate challenges in housing management and how you approached them, focusing on your strategies and outcomes.
