Strategic Account Manager - Rochester

This position has a salary of $95,000 per annum, with an uncapped commission plan. Paycom provides employees health insurance at an employee cost of $1 per-pay-period, a 401(k) plan with company match, available flexible spending accounts, $50,000 basic life and AD&D, paid vacation, holidays and sick leave, employee stock purchase plan, paid family leave, and many other available benefits.

The Strategic Account Manager (internally known as Client Relations Representative) is responsible for retaining existing company relationships through usage, retention, and additional revenue. Manages the ongoing relationship with existing clients by:

• Leveraging technology to ensure they see a return on current and future investments
• Identifying and developing additional revenue opportunities to add to their portfolio
• Maximising employee and client usage of Paycom software

RESPONSIBILITIES

• Works closely with Outside Sales Representative and Transition Specialist Representative to ensure a smooth and effective transition of client ownership during the initial phase, providing a seamless transition and continuity of exceptional service.
• Cultivates and nurtures existing client relationships for strong retention.
• Achieves sales quota and revenue goals through client retention and account expansion strategies.
• Proactively analyses, clarifies, and validates client needs on an ongoing basis.
• Drives revenue retention/growth, account profitability, and client satisfaction/loyalty.
• Performs client presentations articulating the value proposition of software/solution/service offerings.
• Maintains relationships at C-level and throughout the organisation in support of providing business solutions and tools.
• Conducts the required number of face-to-face meetings on a weekly basis.
• Prepares a strategic agenda, reviews usage, oversees software system updates, identifies needs and opportunities, and provides insight that helps clients maximise the value of an employee HR lifecycle within Paycom solutions.
• Conducts regular business reviews with clients, presenting performance metrics, identifying areas of improvement, and proposing strategic recommendations.
• Stays updated on industry trends, market dynamics, and competitor activities to identify new growth opportunities.
• Develops a complete understanding of the client’s organisational structure.
• Assists in software development efforts by delivering feedback on market needs and opportunities.
• Travel: Up to 75% travel – may include overnight on all avenues of transportation (plane, train and/or automobile).
• Required to attend in person New Hire, Regional and Department training.

What We Offer:

• Base salary, transportation allowance, and an uncapped commission plan.
• $1 per-pay-period individual health insurance coverage for employees.
• Paid vacation, sick, holiday, and personal days to encourage you to accomplish your goals outside work.
• 401(k) with matching + Employee Stock Purchase Program to help you build wealth for the future.
• Company + team-based events to create community.
• Ongoing company-wide roundtable discussions called "Better Conversations" to promote diversity, inclusion, and belonging.
• Paid family leave programmes to ensure you have support and time off when you need it most.
• Employee referral bonuses to reward you for introducing other great people to Paycom.
• Award-winning learning and development programmes to enable you to grow long-term with us.

Qualifications

Education/Certification: Bachelor’s Degree

PREFERRED QUALIFICATIONS

Experience: Strategic sales and closing experience. Experience in a competitive environment with a record of success exceeding goals that may be demonstrated through previous sales experience.

Skills and Abilities:

• Ability to influence and persuade.
• Ability to work in fast-paced, ever-changing environments and high-pressure situations.
• Ability to de-escalate situations and provide conflict resolution.
• Self-directed with the ability to think independently.
• Ability to conduct needs assessments for clients.
• Ability to manage time and scheduling efficiently.
• Professional presence with ability to present to executive decision makers and large groups.
• Willingness to help team members by sharing knowledge.
• Excellent communication skills (telephone, oral, and written).

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, colour, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.