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For Companies At a Glance
- Tasks: Engage visitors and ensure memorable experiences at Eltham Palace.
- Company: Join a charity preserving historic sites across England.
- Benefits: Enjoy free access to English Heritage sites and discounts in shops.
- Why this job: Be part of a team that connects people with history and culture.
- Qualifications: No prior experience needed; just bring your passion for customer service.
- Other info: Flexible hours from April to October, with training provided.
Location: Eltham Palace, Court Yard, Eltham, London, SE9 5QE
Salary: £12.38 per hour / 14 hours per week from April to October, 0 hours from November to March.
Job Overview
Would you like to work for a charity that cares for hundreds of historic sites across England? We are seeking a Visitor Assistant to join us at Eltham Palace, working 14 hours weekly from April to October, switching to a zero-hour contract from November to March. No prior heritage experience is necessary. We value passion for people and excellent customer service. You will work as part of a team to deliver engaging visitor experiences to diverse audiences.
About Heritage
Heritage is for everyone, connecting us to the past and each other through stories, artefacts, and traditions. We care for over a million objects and numerous historic sites, opening them up for learning, enjoyment, and community building.
Your Role
As a Visitor Assistant at Eltham Palace & Gardens, you will ensure visitors have a memorable experience from arrival to departure. Your recommendations may include promoting English Heritage memberships or suggesting on-site activities. You will help maintain accessibility, safety, and site presentation. This role is varied; some days are busy, others quieter, especially in bad weather. Previous experience with the public is beneficial but not required, as full training is provided. You will need to work weekends and Bank Holidays. Further details will be shared during the interview process.
Benefits
- Career progression opportunities in retail, food, beverage, or management
- Access to live music and history events
- Free access to all English Heritage sites for you and up to 6 friends or family
- 25% discount in shops and cafes
- Enhanced maternity/paternity/shared parental leave
- 25 days' holiday plus Bank Holidays, increasing to 28 days after 3 years
- Option to purchase additional leave
- Matched pension contributions up to 10%
Our Commitment to Diversity
We welcome applicants from all backgrounds and are dedicated to being an inclusive workplace. We support wellbeing through mental health initiatives, Employee Assistance Programmes, and reasonable adjustments. If you wish to discuss workplace adjustments or working patterns, please contact Julia Oldroyd at julia.oldroyd@english-heritage.org.uk. No agencies, please.
Application Requirements: Please refer to the specified documents when completing your application.
Visitor Assistant employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
julia.oldroyd@english-heritage.org.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Assistant
✨Tip Number 1
Familiarise yourself with Eltham Palace and its history. Understanding the site's significance will help you engage with visitors and answer their questions more effectively, showcasing your passion for heritage.
✨Tip Number 2
Practice your customer service skills by volunteering or working in similar roles. Even if you don't have direct experience in heritage, demonstrating your ability to connect with people will make you a strong candidate.
✨Tip Number 3
Network with current or former Visitor Assistants at English Heritage. They can provide insights into the role and share tips on how to excel during the interview process, giving you an edge over other applicants.
✨Tip Number 4
Be prepared to discuss your availability during weekends and Bank Holidays, as this is crucial for the role. Showing flexibility and enthusiasm for working during peak times will demonstrate your commitment to the position.
We think you need these skills to ace Visitor Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Visitor Assistant role entails. Highlight your passion for customer service and any relevant experiences, even if they are not directly related to heritage.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the requirements of the Visitor Assistant position. Emphasise any previous roles where you provided excellent customer service or worked in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention why you want to work at Eltham Palace and how you can contribute to creating memorable visitor experiences.
Follow Application Instructions: Ensure you follow all application instructions provided in the job listing. Submit your application through our website, including all required documents, and double-check for any specific requirements mentioned.
How to prepare for a job interview at English Heritage
✨Show Your Passion for Heritage
Make sure to express your enthusiasm for heritage and history during the interview. Talk about why you’re interested in working at Eltham Palace and how you connect with the stories and traditions that the site represents.
✨Demonstrate Customer Service Skills
Since the role focuses on delivering excellent visitor experiences, be prepared to share examples of how you've provided great customer service in the past. Highlight any relevant experiences, even if they are not directly related to heritage.
✨Be Ready for Varied Work Conditions
Discuss your flexibility and adaptability, as the job can vary from busy days to quieter ones. Mention how you handle different situations and maintain a positive attitude, especially during challenging weather conditions.
✨Ask Thoughtful Questions
Prepare some questions to ask the interviewer about the role and the team. This shows your interest and helps you understand more about what it’s like to work at Eltham Palace, as well as the opportunities for career progression.
