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For Companies At a Glance
- Tasks: Assist customers, serve food and drinks, and manage stock in a fast-paced environment.
- Company: Join bp retail, a leader in customer service and innovation in the retail market.
- Benefits: Enjoy flexible hours, paid holidays, discounts, wellbeing services, and competitive pay.
- Why this job: Be part of a collaborative team that values safety, inclusivity, and personal growth.
- Qualifications: Passion for customer service; no prior retail experience required as training is provided.
- Other info: Open to applicants aged 18 and over; apply easily with an up-to-date CV.
About bp retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
What you get
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
Find out more about our benefits here.
What we are looking for
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What you will be responsible for
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
How to apply – simply click on apply and have an up-to-date CV ready!
You can find out more about bp retail here.
Applicants welcome from 18+
Customer Service Assistant - Nights employer: bp Retail
Contact Detail:
bp Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Nights
✨Tip Number 1
Familiarise yourself with bp's values and customer service philosophy. Understanding their commitment to safety and customer satisfaction will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight your teamwork skills. Since the role emphasises collaboration in a fast-paced environment, be ready to share examples of how you've successfully worked in teams before.
✨Tip Number 3
Prepare to discuss your adaptability. The job requires handling various tasks, from serving customers to managing stock, so be ready to demonstrate how you've thrived in dynamic situations.
✨Tip Number 4
Show enthusiasm for the role and the company. Expressing genuine interest in bp and its offerings can set you apart from other candidates, making you a memorable applicant.
We think you need these skills to ace Customer Service Assistant - Nights
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Assistant position. Tailor your application to highlight how your skills and experiences align with what bp is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, even if it's not in retail. Emphasise any customer service roles or teamwork experiences that demonstrate your ability to work in a fast-paced environment.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for working at bp. Mention specific aspects of the role that excite you and how you can contribute to fostering a positive work environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at bp Retail
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles or situations, even if they weren't in retail.
✨Demonstrate Teamwork Skills
Since the role involves working collaboratively, be prepared to discuss your experience working in teams. Highlight any specific instances where you contributed to a positive team environment or helped resolve conflicts.
✨Understand bp's Values and Policies
Familiarise yourself with bp's core values and safety policies. During the interview, mention how you align with these values and how you would prioritise safety in your role as a Customer Service Assistant.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult customers. Practice responses that showcase your ability to remain calm under pressure and find effective solutions.
