Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers and manage vehicle records while collaborating with engineers.
- Company: Flannery Plant Hire is a top provider of plant hire services in the UK and Ireland.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Join a diverse team that values innovation and exceptional customer service.
- Qualifications: Previous admin experience, strong organisational skills, and proficiency in Microsoft Office required.
- Other info: We celebrate diversity and empower everyone to contribute their unique perspectives.
The predicted salary is between 28800 - 43200 £ per year.
Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements.
As a Service Administrator, you will monitor and oversee customer vehicles, update records and the Live Platform in alignment with the engineer’s schedule and completed jobs. You will also support and answer queries made by customers and other members of staff on the Live platform.
Key Responsibilities:
- Day to day support for major customers HFR compliance.
- Supporting and updating internal systems and records in alignment with engineers’ schedules and completed jobs.
- Communicate directly with customers to provide updates and maintain accurate records based on client interactions.
- Respond to customer queries via telephone and email, ensuring timely and effective resolution or escalation to relevant team members.
- Generate, analyse, and manipulate Excel reports for specific vehicle fleets using data from the in-house platform.
- Perform general administrative and office support duties as needed.
Qualifications and Experience:
- Previous experience in a similar administration or service role, preferably within the construction or plant hire industry.
- Excellent organisational skills with a strong ability to prioritize and multi-task effectively in a fast-paced environment.
- Exceptional attention to detail and accuracy, with a commitment to maintaining high-quality records and documentation.
- Strong communication and interpersonal skills, with the ability to build positive relationships with both internal teams and external customers.
- Proactive problem-solving skills, with the ability to identify and resolve problems quickly.
- Strong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Knowledge of plant and construction equipment, including terminology and specifications, would be beneficial.
- Ability to work independently and as part of a team, with a positive and collaborative attitude.
- Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
- Willingness to learn and stay updated with new software features and functionalities.
Equal Opportunities
At Flannery Plant Hire, we flourish by embracing differences, whether they stem from social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation, or any other protected characteristic. We recognize that diversity unleashes a wealth of innovative thinking, which is integral to building successful and high-performing teams. We call it 'Empowering Everyone.'
Service Administrator employer: Flannery Plant Hire
Contact Detail:
Flannery Plant Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with the plant hire and construction industry. Understanding the terminology and equipment used will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your Excel skills, especially in generating and manipulating reports. Being able to demonstrate your proficiency in Excel during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experience in administration roles. Think of specific examples where you've successfully managed multiple tasks or resolved customer queries effectively.
✨Tip Number 4
Showcase your communication skills by being clear and concise when discussing your experiences. Practice articulating how you've built positive relationships with customers and team members in past roles.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration or service roles, particularly within the construction or plant hire industry. Emphasise your organisational skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention specific examples of how you've successfully managed customer queries or supported teams in previous roles.
Highlight Technical Skills: Since the role requires proficiency in Microsoft Office Suite, especially Excel, be sure to mention any relevant experience you have with data analysis or report generation. This will demonstrate your capability to handle the technical aspects of the job.
Show Enthusiasm for Learning: Express your willingness to learn and adapt to new software features in your application. This aligns with the company's emphasis on flexibility and staying updated with industry practices.
How to prepare for a job interview at Flannery Plant Hire
✨Showcase Your Organisational Skills
As a Service Administrator, you'll need to demonstrate your ability to manage multiple tasks effectively. Prepare examples from your past experience where you successfully prioritised tasks and maintained high-quality records.
✨Communicate Clearly
Strong communication skills are essential for this role. During the interview, practice articulating your thoughts clearly and concisely. Be ready to discuss how you've handled customer queries in the past.
✨Familiarise Yourself with Excel
Since generating and manipulating Excel reports is part of the job, brush up on your Excel skills before the interview. Be prepared to discuss any relevant experience you have with data analysis or reporting.
✨Demonstrate Problem-Solving Abilities
The role requires proactive problem-solving skills. Think of specific instances where you identified a problem and took the initiative to resolve it. Sharing these examples will show your potential employer that you're capable of handling challenges.
