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- Tasks: Deliver outstanding customer service and manage orders via phone, email, and live chat.
- Company: Join Fitness Superstore, a leading retailer in fitness equipment with a strong commitment to customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus scheme, generous holiday, and free on-site parking.
- Why this job: Be part of a dynamic team, gain valuable experience, and enjoy a supportive work culture.
- Qualifications: Must have 12 months of customer service experience and great communication skills.
- Other info: Flexible weekend shifts and full training provided for all necessary skills.
The predicted salary is between 26350 - 27750 £ per year.
Join us as a Customer Services Advisor at our Head Office earning a salary of £26,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum.
- Bonus.
- Pension scheme.
- Enjoy a full paid 30-minute lunch break each day.
- Generous staff discount (following probation).
- 29 days holiday per year (including bank holidays).
- Free on-site car parking.
- Full on the job training.
- Free tea & coffee.
A Customer Service Advisor at Fitness Superstore will:
- Provide Excellent Customer Service: Deliver outstanding service to both internal and external customers, always ensuring a positive experience.
- Handle Inbound and Outbound Calls: Manage inbound calls and proactively make outbound calls to customers, offering updates and support regarding their order status.
- Order Processing: Efficiently process customer orders working alongside our fraud checks.
- Liaise with third-party service providers to ensure smooth order fulfilment and service delivery.
- Customer Support: Answer customer enquiries via phone, email, and live chat using Zendesk, offering support and information about their orders, products, and services.
- Carrier Reports & Claims: React promptly to carrier reports, investigate delivery issues, and process carrier claims for lost or damaged items.
- Warehouse Collaboration: Collaborate with the warehouse team to ensure smooth order fulfilment and resolve any shipping-related concerns.
- Platform Management: Use various portals such as Amazon, eBay, PayPal, and Klarna to manage orders, process payments, and provide customer support through these platforms.
- Complaint Resolution: Address and resolve customer complaints effectively, ensuring a positive outcome for the customer while maintaining company standards.
5 hours per week Monday to Friday (either 08:00 - 16:00, 09:00 - 17:00 or 10:00 - 18:00). Weekends on a shift basis (1 in 3). Weekend hours would be Saturday 09:00 - 17:00, Sunday 11:00 - 14:00).
The successful Customer Service Advisor will have:
- At least 12 months experience within a customer service office-based environment.
- Great communication skills as you will be dealing with customer queries whether face-to-face and over the phone.
- Computer literate skills including Excel, Word, and Outlook.
- Experience with customer service platforms, particularly Zendesk, is a plus.
- Ability to process orders, handle fraud checks, and resolve delivery issues efficiently.
- Familiarity with online selling platforms such as Amazon, eBay, PayPal, and Klarna, an advantage but full training will be given.
- A proactive, flexible, solution-oriented attitude and a passion for delivering exceptional customer service.
Customer Service Agent - Saturday & Sunday employer: Fitness Superstore
Contact Detail:
Fitness Superstore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Saturday & Sunday
✨Tip Number 1
Familiarise yourself with customer service platforms like Zendesk, as this role heavily relies on it. Consider exploring online tutorials or resources to get a head start on how to navigate and utilise these tools effectively.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Practising how to handle common customer queries and complaints can give you the confidence to shine during the interview process.
✨Tip Number 3
Gain a solid understanding of the online selling platforms mentioned in the job description, such as Amazon and eBay. Knowing how these platforms operate will help you demonstrate your readiness for the role.
✨Tip Number 4
Showcase your proactive and solution-oriented attitude by preparing examples from your past experience where you successfully resolved customer issues. This will highlight your ability to deliver exceptional customer service.
We think you need these skills to ace Customer Service Agent - Saturday & Sunday
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've handled inbound and outbound calls. Mention specific platforms like Zendesk or online selling sites if you have experience with them.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and provide examples of how you've delivered outstanding service in previous roles. Mention your ability to resolve complaints effectively and your proactive attitude.
Highlight Relevant Skills: Emphasise your communication skills and computer literacy, particularly with Excel, Word, and Outlook. If you have experience with order processing or fraud checks, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Fitness Superstore
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific situations where you provided excellent service, resolved complaints, or handled difficult customers.
✨Familiarise Yourself with Relevant Tools
Since the role involves using platforms like Zendesk, Amazon, and eBay, it’s a good idea to brush up on these tools. If you have experience with them, be ready to share how you used them effectively in past roles.
✨Demonstrate Strong Communication Skills
As communication is key in this role, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so think about how you would handle various scenarios.
✨Prepare Questions About the Role
Show your interest by preparing thoughtful questions about the position and the company. Ask about team dynamics, training processes, or how success is measured in the customer service department.
