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- Tasks: Be the face of adventure, assisting guests and creating memorable experiences daily.
- Company: Estelle Manor is a stunning rural retreat with luxurious amenities in Oxfordshire.
- Benefits: Enjoy exclusive staff rates, biannual socials, and well-stocked colleague spaces.
- Why this job: Join a fun, supportive team dedicated to creating unique experiences for guests.
- Qualifications: Experience in sales or guest services, with a positive, team-oriented attitude.
- Other info: Part-time role with a base salary of £14.38 per hour plus service charge.
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa - Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.
At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience:
- Exclusive staff rates, biannual socials, and Birthday Wheel surprises.
- Stocked colleague spaces and daily Smart Fridges.
- Forums shaping The Estelle Way and provided uniforms with onsite seamstress support.
We want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across sister properties.
- Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
- Colleague spaces stocked with food, drinks and locally sourced coffee.
- Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service (pro-rata for part-time positions).
- Colleague Forums and Sustainability Committees to help create The Estelle Way.
- Recommend-a-friend bonus scheme.
- Uniform provided, cleaned, and pressed.
- Onsite seamstresses to ensure your uniform is fitted and repaired.
As an Adventure Host, you will be the face of adventure in the manor house and operate the adventure desk on a daily basis to assist guests with their every need. You will have a passion for guest services and take great satisfaction in creating memorable experiences for our members and hotel guests. Diverse, outgoing, and welcoming, you will have an inherent desire to create unique and incredible experiences for both our hotel guests and our members; we work hard, get stuck in and have fun. You will assist in any way necessary to help with the day-to-day running of the adventure team, which may range from hosting in the adventure lodge to delivering Little Land Rover experiences when required.
Who we are looking for:
- Experience within a sales or guest services position.
- A team orientated, positive, driven, organised and solution focused host.
- Experience in maximising revenues through effective booking and upselling of experiences.
- Ability to perform under pressure and deliver results to deadlines.
- An enthusiastic team player with a positive mindset and hugely charismatic.
- Passionate about delivering exceptional guest experience with keen attention to detail.
This role is made up of a base salary of £14.38 per hour, plus inclusion in our service charge scheme.
Adventure Host employer: Maison Estelle
Contact Detail:
Maison Estelle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adventure Host
✨Tip Number 1
Familiarise yourself with Estelle Manor's offerings and unique experiences. Understanding the various activities and services available will help you engage with guests more effectively and demonstrate your passion for creating memorable experiences.
✨Tip Number 2
Network with current employees or past hosts if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 3
Showcase your enthusiasm for guest services by preparing examples of how you've created exceptional experiences in previous roles. This will highlight your ability to connect with guests and enhance their stay at Estelle Manor.
✨Tip Number 4
Be ready to discuss how you can contribute to the team dynamic. Emphasise your teamwork skills and positive mindset, as these qualities are essential for fostering a welcoming atmosphere at Estelle Manor.
We think you need these skills to ace Adventure Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Adventure Host. Familiarise yourself with the job description and think about how your skills and experiences align with what Estelle Manor is looking for.
Tailor Your CV: Craft your CV to highlight relevant experience in guest services or sales. Use specific examples that demonstrate your ability to create memorable experiences and work effectively under pressure.
Write a Compelling Cover Letter: In your cover letter, express your passion for guest services and your enthusiasm for creating unique experiences. Mention any relevant achievements and how they relate to the role at Estelle Manor.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Maison Estelle
✨Show Your Passion for Guest Services
Make sure to express your enthusiasm for creating memorable experiences for guests. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Spirit
Estelle Manor values a team-oriented approach. Be prepared to discuss how you've collaborated with others in previous jobs, highlighting your positive attitude and ability to work well under pressure.
✨Highlight Your Sales Skills
Since the role involves maximising revenues through effective booking and upselling, come ready with examples of how you've successfully increased sales or enhanced guest experiences in past positions.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to perform under pressure. Think of scenarios where you had to think on your feet and deliver results, and be ready to share those stories.
