Team Member- Part Time (Weekend Availability)

Pret A Manger – Team Member

A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house, and delivery.

They are responsible for creating an efficient & welcoming environment, engaging and “wowing” our customers, and producing great quality Pret food.

Key focuses for the role include teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.

TM/TM* Key responsibilities

Right Pret People: Team Work

• Maintain good relationships with all of the shop’s team.
• Take on jobs to balance workload across the team.
• Work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc).
• Work together to ensure the FOH, Kitchen, and delivery business is the best it can be.
• Have a good knowledge of Pret standards in all areas of the shop.
• Understand the importance of the Hot Chef and Barista roles and complete the training in these areas, as outlined in the TM* training plan.
• TM Star: Be an “Ace in Place” within your shop team. Act as a role model to other TMs demonstrating good Pret knowledge.

Amazing Service: 6 Key Points of Service

• Always follow the 6 Key Points of Service.
• Serve customers efficiently, politely, and quickly in an engaging manner.
• Respond to customers’ needs, delivering outstanding and amazing service.
• Maintain Pret standards in F/O, Langars, merchandising, and seating areas.
• Bust queues through speed of service and calling to customers.
• Wear a clean and immaculate uniform at all times whilst on shift.
• Ensure products are presented in bags or on trays according to Pret standards.
• TM Star: Consistently perform well in till speed and accuracy.

Delicious Food & Drink: 6 Key Points of Production

• Create delicious food according to Pret standards in an efficient, safe environment.
• Always follow the 6 Key Points of Production.
• Ensure stock is rotated and used according to standard.

Well Loved Shop: Cleanliness and Health & Safety

• Complete the Introduction to Pret course and pass the Pret Food Hygiene test.
• Adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
• Inform the shop management team of any safety concerns immediately.
• Follow Food Safety Standards and ensure the health and safety of the team and customers.
• Complete all training to understand Pret standards and safety processes.
• Immediately inform your Manager if standards or processes are not being met.

Shop Profitability: Productivity

• Complete and pass all TM and TM* training in a timely manner.
• Adhere to financial standards on tills.
• TM Star: Maintain high performance in bench productivity while ensuring good MTS quality.

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