Customer Service Advisor

• Engage with customers across phone, email, live chat, and social media
• Provide helpful, timely responses to queries and concerns
• Turn tricky situations into positive outcomes with empathy and efficiency
• Guide customers through our products and services with confidence
• Tackle customer issues head-on using your problem-solving skills
• Know when to escalate more complex matters to senior team members
• Accurately log customer interactions to help us track performance and spot trends
• Share your findings and ideas to help improve our service
• Get to know our products, promotions, and policies inside-out
• Stay up to date with the latest offerings and updates—knowledge is power!
• Help turn first-time customers into lifelong partners
• Spot opportunities to go above and beyond and make someone’s day
• Work closely with teams across the business to ensure seamless service

Description

Are you passionate about helping people and solving problems? Do you love the idea of being the friendly, helpful voice behind an industry-leading brand? If so, we’d love to hear from you!
At Quickslide, we’re proud to be one of the UK’s leading trade suppliers of windows and doors—delivering quality with a signature touch of Yorkshire charm. Our award-winning customer service is what sets us apart, and we’re on the lookout for a Customer Service Superstar to help us keep it that way.
This isn’t your average customer service role. You’ll be at the very heart of our operations—making a real difference to our customers’ experience and enjoying the ride with a down-to-earth, supportive team.

The Necessary Skills, Qualifications and Experience include:

• Previous customer service experience (essential)
• Bonus points for experience in the fenestration industry
• Confident communication and active listening skills
• A cool, calm, and solutions-focused mindset
• Ability to thrive in a fast-paced environment
• Comfortable using CRM systems, Microsoft Office, and service platforms
• Highly organised and efficient multitasker
• Buckets of empathy, patience, and a positive, can-do attitude
• Pride in your work and a strong sense of ownership
• Grace under pressure—especially when things get hectic

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